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Mohammadreza Eslami

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    Mohammadreza Eslami commented  · 

    Dear Adobe Customer Support,

    I hope this message finds you well. I am writing to seek assistance with a recurring issue I have been experiencing while using Adobe Illustrator, particularly when enabling the "Overprint Preview" feature.

    Description of the Issue:
    I have noticed that, when I enable the "Overprint Preview" option in Adobe Illustrator, the software experiences severe slowdowns and performance issues. This problem persists despite the fact that my computer system is equipped with high-end hardware, including a powerful CPU and graphics card. Interestingly, this issue does not occur on one of my colleague's systems, which has similar specifications and also uses the same version of Adobe Illustrator.

    Computer System Specifications:
    - CPU: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz 3.30 GHz
    - GPU: NVIDIA GeForce RTX 3080 Ti
    OS: Windows
    Version: 11.0
    Process Architecture: x86_64
    Built-In Memory: 98214 MB
    Illustrator Version: 27.9
    Troubleshooting Steps Taken:
    I have already undertaken several troubleshooting steps to address this issue, including:
    - Ensuring that all hardware drivers are up to date.
    - Verifying the compatibility of my graphics card with Adobe Illustrator.
    - Updating Adobe Illustrator to the latest version.
    - Resetting Illustrator preferences.
    - Simplifying complex documents.
    - Checking monitor color profile settings.
    - Ensuring the operating system is up to date.
    - Reviewing and disabling third-party plugins.

    Despite these efforts, the issue remains unresolved. I have also reached out to Adobe's customer support, but the suggested solutions did not resolve the problem.

    Request for Assistance:
    I kindly request your assistance in diagnosing and resolving this issue. Given the high-performance capabilities of my computer system, it is puzzling that I continue to experience performance problems with "Overprint Preview" in Adobe Illustrator. I would appreciate any guidance, recommendations, or solutions you can provide to resolve this matter.

    If you require additional information about my system or specific diagnostic data, please do not hesitate to ask. I am eager to work collaboratively to identify and rectify the underlying cause of this performance issue.

    Thank you for your attention to this matter, and I look forward to your prompt response.


    Mohammadreza Eslami supported this idea  · 

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