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1. Keyboard commands for zoom and hand tool don't work.

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   41 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi ,

   Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

   1. Machine details which can be found by :
   MAC : Choose Apple menu  > About This Mac.

   WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

   2. Version of Illustrator .

   3.Kindly rename your Preferences folder placed in below location and share this folder with us .
   MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
   WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

   Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

   Regards,
   Ankit Goyal
   Illustrator team

   Anonymous shared this idea  ·  Mar 19, 2018