Anonymous
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Please contact Cutstudio support and check for compatibility with Illustrator version. Additionally, CC 2017 was not supported on 10.13 and we have fixed lot of compatibility issues with CC 2018
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Just confirming that Illustrator CC 2015.3 also has the same issue, only CS6 appears to work with the plug-in.
I should also note we have since changed our network.
CS6 Roland CutStudio plug-in works on the old network we are going to decommission.
Is there anything that needs to bypass the firewall?