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Rob Forrest

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  1. 22 votes

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    41 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

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    Rob Forrest commented  · 

    Illustrator 22.1 running on Mac OS High Sierra 10.13.6. As of yesterday, The keyboard command for the zoom and hand tools has stopped working. I tried restarting the program and restarting the entire computer, and that didn't do anything. I also turned off Ask Siri, that didn't so anything either. What's going on, how do i get it back?

  2. 2 votes

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    Rob Forrest shared this idea  · 

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