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  1. Can't finish previewing. Could not complete the requested operation.

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    464 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

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    Anonymous commented  · 

    @Casey Truelove
    If I noticed well,,,most of us who are having problems with Illustrator are using Mac. Why do you think that all of those millions of users out there are also using Mac? Maybe Win guys don't have that issue. Also...why do you think that all who have problems will report that and write here?
    When you say ONLY 374...it doesn't mean that no body else have that issue.
    I rolled back to previous version of Illustrator few days ago...All is good. I think I will not update it for a while. Blaming this bug on us and our configurations is not professional. This is a company's computer, and beside adobe, I don't use any other software that I didn't use for the past years. If Illustrator worked great in past, and now it doesn't...then I didn't create this issue and bug, but you guys missed something.

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    Anonymous commented  · 

    I solved it with reinstalling previous version.
    http://prntscr.com/l8zcah

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    Anonymous commented  · 

    Same issue here. I was reading all the messages last week, and I solved my problem with going back on previous version. I will work on that one until they fix this issue.

    Anonymous supported this idea  ·