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Alison

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  1. Can't finish previewing. Could not complete the requested operation.

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    464 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

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    Alison commented  · 

    Since upgrading to 2019 I am having the same problem too when working in Illustrator.

    My specs for my mac is as followed:

    mac0S High Sierra
    10.13.6
    Mac Pro (Late 2013)
    3.7 GHz Quad-Core Intel Xeon E5
    12 GB 1866 MHz DDR3
    AMD FirePro D300 2048

    The Illustrator file is 4.4MB and there is just one PSD image and the rest is vector based. I am working then the warning box comes up with 'Can't finish Previewing'. I click Ok and my artboard turns grey.

    I use the keyboard shortcuts to zoom in and out and my artboard is still grey. I go to the View menu and click on GPU Preview but nothing happens.

    I quit out of Illustrator and restart it and open up the same file (which is the recovery file), Save As. The artwork opens on Preview on CPU but on one occasion it still had the Outline preview.

    This has happened about four-five times since the update.