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Jenny Duff

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  1. 21 votes
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    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.

    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file. Please let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.

    If yes, then please do let us know (sharewithai@adobe.com) about your available time so that I can schedule a remote screen sharing session accordingly.
    Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm IST.

    Thanks and Regards,
    -Juhi Varshney
    Illustrator Team

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    Jenny Duff commented  · 

    Same problem. I get the dialogue box attached. Then when I hit Save it doesn't save or close. Also, when saving the little asterisk in the tab doesn't go away – meaning it hasn't saved. However, when I close the file without saving it actually has saved.

    It's also telling me my file has been modified outside of Illustrator nearly every other time I save.

    MacBook Pro running on Mojave 10.14.6
    Illustrator version 24.0.1

    Jenny Duff supported this idea  · 
  2. 610 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    NOTE:
    1. You will have to reset your toolbar once if it is already disturbed. refer to this knowledge base to see how you can reset – https://illustrator.uservoice.com/knowledgebase/articles/1900963
    2. What we have fixed is the tool bar is no longer editable as long as it is not in the toolbar edit mode

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Jenny Duff commented  · 

    I did try "Advanced" there doesn't seem to be a way to reset the defaults. I can make my own toolbar, I just haven't had time :-) Thanks @egor-chistyakov.

    Jenny Duff supported this idea  · 
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    Jenny Duff commented  · 

    MacBook Pro (15-inch, 2016) MacOS High Sierra
    Illustrator v23.0

    The Eydropper tool is showing up under the Charts and Graphs menu in the Tools panel. The hotkey still functions and I use that instead. I've never had this issue, so I don't know if there's a way to customize or move it back to where it should be.

    I also feel like the Selection tool should still be in the top left corner, since it is really the go-to selection tool. Not sure if this is a bug or not. I really don't understand what the Group Selection tool does, seems to do the same thing as Selection.

    Free Transform tool seems out of place under the Puppet Warp tool. I think Free Transform should be on top.

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