"Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks."
How did your "multiple beta testers" miss such a widely-reported bug is beyond me.
"Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks."
How did your "multiple beta testers" miss such a widely-reported bug is beyond me.