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Evie Davenport

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  1. Can't finish previewing. Could not complete the requested operation.

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    464 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

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    Evie Davenport commented  · 

    Operating System: HP EliteDesk 800 G3 TWR
    Processor: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
    Installed RAM: 16.0 GB

    Illustrator Version: CC 23.0 (64-bit)

    Twice today my illustrator has crashed with a 'cannot preview image' dialogue box and showing a boxy black and white preview of my file on the screen. After the programme crashed both times I re-started Illustrator and there was no 'drawing recovery' dialogue box and none of the files I had open today are showing in my 'Last Opened' files.

    It seems like all memory of me working on these files has been wiped after the crash.

    Evie Davenport supported this idea  ·