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Tom Wilton

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  1. Can't finish previewing. Could not complete the requested operation.

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    464 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

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    Tom Wilton commented  · 

    Same here - "Cannot finish previewing" error, running out of application memory all the time, crashing etc. 23.0.1 is so slow it's painful. Struggling to scroll around the artboards in a 500kb file containing a few gradients and a bit of text. CC has been really tough going on my MBP since I updated all my apps last week. Also had problems with flickering cursor in Illustrator 23.0. Reverting to CC2018 until this is actually fixed.