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We open a file to the last saved view. So by design Illustrator will open to the artboard(page) and zoom level that was when the file was last saved.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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