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Connie

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  1. Keyboard commands for zoom and hand tool don't work.

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    41 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

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    Connie commented  · 

    If you are running Webroot, go up to the top right short cut menu bar and click on Pause Secure Keyboard Entry. You will need to do this each time you open Illustrator, but it solved the problem. It also prevented me from resizing picture boxes in InDesign using the keyboard. This solved all the problems!

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