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Mike Weiland

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  1. Keyboard commands for zoom and hand tool don't work.

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    41 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

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    Mike Weiland commented  · 

    version 10.13.6 and Illustrator CC 2019 and zoom and hand tool shortcuts stopped working for me. With Illustrator 2018 it seemed to work. Not entirely sure when I went to 10.13.6, but with High Sierra and CC 2018 my keyboard shortcuts worked as expected. I know I did some long overdue updates about the time I updated to CC 2019 and now the keyboard shortcuts are dead.

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