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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    1. You will have to reset your toolbar once if it is already disturbed. refer to this knowledge base to see how you can reset –
    2. What we have fixed is the tool bar is no longer editable as long as it is not in the toolbar edit mode

    Please refer to our knowledge base FAQ if you face difficulty in update.
    Or get in touch with us at any of the other support channels –

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Anonymous commented  · 

    Winkworth is the coolest name ever. Anyway i tried calling adobe to see if they could credit my last montly payment to offset my trouble snd they said no. Then they transferred me to a tech that i explaind all the steps ive taken to, who then told me i just needed to reset the toolbar. THANKS! I just told you that was the first thing i already tried. Sad i have to ad adobe to the list of poor companies - ebay - apple - amazon to name a few. Worthless customer support.

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    Anonymous commented  · 

    Justin Raymond, or anyone with swapped icons - I uninstalled illustrator, ran the adobe cleaner app, reinstalled illustrator 23.0.2 from and the 'selection tool' and 'direct selection tool' icons are still reversed. I think I need to confirm that I'm not having a psychotic episode or some other type of mental breakdown that has me imagining this problem. I have used Illustrator since the 80's and if I remember right the selection tool has a solid black arrow for the icon, right? And direct selection tool should have the outline of an arrow only, right? My apologies if I have imagined this problem, but I think the icons are reversed. Its funny how something that seems so trivial can really make this difficult to use. Using key commands does not solve the problem, because the keys select the correct icon, but the wrong behavior. I can't seem to retrain myself and I'm not sure I want to.

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    Anonymous commented  · 

    Yes the file above. I did a google search about deleting my preferences and every document says to delete a file called aiprefs but a search of my computer turned up no such file.

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    Anonymous commented  · 

    Re: "DO YOU PEOPLE NOT READ THE ADMIN COMMENTS... there is a build fix that is available.. stop whining and download the update... SHEESH!!!"

    The update did not fix my problem. I posted a separate thread and someone moved my post and lumped it with these others. I believe I have a separate, but related issue. The ICONS for the selection and direct selection tools have become reversed. The update and resetting the toolbar did not fix my problem and I am trying to get a lot of work done and this is making it difficult. I have used Illustrator since it came out, and for that reason am not able to simply adjust my working habits. So I don't consider myself whining and if you were here I would punch you in the face.

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    Anonymous commented  · 

    My icons for the selection tool and direct selection tool got reversed and also my tools got grouped together under the wand tool. I downloaded the version 23.0.2 version and the toolbar is still the same. Do I need to reset it? I can't find a preferences file to delete. Please help I'm to the point of really angry now. Thank you.

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