My feedback

2 results found

1. Custom presets for Asset Export

   241 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   83 comments  ·  Illustrator (Desktop) Feature Requests » File Save, Import and Export  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Done (In Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   We have added a new build 27.3.416 which is now available in the Creative Cloud Desktop - Beta Section

   Please try and share your feedback.

   With Best Regards,

   Rohit Jain (Illustrator Team)

   An error occurred while saving the comment
   Anonymous commented  ·  Sep 18, 2020  ·  Edit…  ·  Delete…

   Yeah, Adobe this is torture … the ability to create presents, group and recall preset sets would be amazing.

   Save Submitting...

2. AI 2020 V.24 Unknown Error while saving in AI "when a PDF joboption file is present in the adobe PDF preferences folder"

   •  

   •  

   •  

   •  

   •  

   •  

   78 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   157 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting the issue .
   We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

   We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

   1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   2)Please try the below mentioned workaround and let us know if that helps:

   If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
   1. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
   3. Launch Illustrator and check if you can save the document

   If you use custom Adobe PDF presets then follow below steps
   1. Go to Edit > Adobe PDF Presets
   2. Check PDF compatibility of PDF presets that are not default
   3. Make a note of presets that use PDF compatibility version 1.3
   4. Quit Illustrator
   5. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   6. Move the presets identified in step 3 out of this folder
   7. Launch Illustrator and check if you can save the document

   3)Please share your preset folder in a Zip File
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings

   4)Please try the below mentioned workaround and let us know if that helps:

   Steps:
   i)Launch Illustrator
   ii)Open preference by pressing “Cmd+K”
   iii)Go to “File Handling & Clipboard”
   iv)Uncheck "Optimize file Open and Save Time on Slow Network (Beta) "
   v)Click ok
   vi)Try to save file and let us know if that helps
   If it is still reproducible
   i)Open preference by pressing “Cmd+K”
   ii)Go to “File Handling & Clipboard”
   uncheck “Save in background”
   iii)Click ok
   iv)Try to save file and let us know if that helps

   Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

   Hi,

   Thanks for reporting the issue .
   We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

   We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

   1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   2)Please try the below mentioned workaround and let us know if that helps:

   If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
   1. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
   3. Launch Illustrator and check if you can save the document

   If you use custom… more

   An error occurred while saving the comment
   Anonymous commented  ·  Dec 5, 2019  ·  Edit…  ·  Delete…

   Fixed for me but save percentage does take an age to hit 100% even on the smallest of files.

   Save Submitting...
   An error occurred while saving the comment
   Anonymous commented  ·  Nov 19, 2019  ·  Edit…  ·  Delete…

   Happening here too - MacOs 10.14.6 MacPro 5,1 28GB. Saving locally. The only workaround is to save as PDF first then save again as .ai very frustrating. If it's fixed in the beta. then release the code to fix as a patch, nobody wants to download more buggy software.

   Save Submitting...
   Anonymous supported this idea  ·  Nov 19, 2019