Translate Ideas and Comments
Choose language:
There was an error during translation

Russ

My feedback

  1. 77 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

    An error occurred while saving the comment
    Russ commented  · 

    Similar issues affecting all of us in the studio when using Illustrator. I tried the suggested update a few weeks ago and it didn't fix it. Illustrator can't see the save location so you have to choose the target destination again.

    Then is says it's unable to save the file.

    So you try again, input the file name again, hit save and then it saves to the chosen destination on the second attempt.

    This happens every single time you try to save a new illustrator file. Essentially you have to go through the save procedure twice to complete the save task. I thought it might be Catalina, but the problem doesn't occur on any other Creative Cloud apps?

    Thanks, a fix would be amazing
    Russ

Feedback and Knowledge Base