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Cody

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  1. 21 votes
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    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.

    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file. Please let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.

    If yes, then please do let us know (sharewithai@adobe.com) about your available time so that I can schedule a remote screen sharing session accordingly.
    Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm IST.

    Thanks and Regards,
    -Juhi Varshney
    Illustrator Team

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    Cody commented  · 

    It is doing the same thing to us at work. It saves, but doesn't think it does. I've had it save and close another document I had open too, and leave the current one unsaved and open. Really making it hard to work through a lot of jobs.

    Cody supported this idea  · 

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