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Tatiana

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  1. 25 votes
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    36 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue. Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1)Kindly confirm if you are still facing this issue with the latest version of Adobe Illustrator?

    2) If yes, could you kindly follow the steps mentioned in https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html to collect the crash reports and share with us.

    Kindly share the above with us in a Zip file at ShareWithAI@adobe.com . Please mention the title of this issue as the subject of the mail.

    Regards
    Ankit Goyal

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    Tatiana commented  · 

    Also having this issue with the program crashing after waking up the machine. I'm also running on a new 16" Macbook Pro with Catalina 10.15.3. I get several crashes per day and sometimes have issues restarting the application afterwards. Extremely disappointed with the instability of this release.

    Tatiana supported this idea  · 

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