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Darren Luvaas

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    48 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    There is a change in the way rendering is handled in Illustrator Beta build with Metal support. Request everyone who faces this issue to try this Metal build and share us if this issue is reproducible in this build.

    This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

    If you still get a crash during sleep/wake please follow the steps mentioned in https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html to collect the crash reports and share with us.

    Please share the crash logs with us in a Zip file at ShareWithAI@adobe.com please mention the title of this issue as the subject of the mail.

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    Darren Luvaas commented  · 

    I found a solution that works for me.

    new 16" MacBook Pro.
    Catalina 10.15.3, 2.4 GHz 8-Core i9, 32GB memory. AMD Radeon Pro 8GB

    The problem seems to come from Illustrator getting confused about what GPU to use (either the integrated Intel GPU or the Radeon GPU). Mac does automatic switching between the two based on various conditions, including when the computer is woken up from sleep, plugged into an external monitor, etc.

    Illustrator doesn't handle this switch correctly and crashes.

    Fortunately, the solution was pretty easy for me:

    1) Open System Preferences --> Energy Saver.
    2) Turn off "Automatic graphics switching".
    3) Turn "Automatic graphics switching" back on.

    That's it. I don't know why, but this forces Mac to reset some internal mechanism and Illustrator no longer gets confused.

    Darren Luvaas supported this idea  · 

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