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Giovanni

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  1. 25 votes
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    36 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue. Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1)Kindly confirm if you are still facing this issue with the latest version of Adobe Illustrator?

    2) If yes, could you kindly follow the steps mentioned in https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html to collect the crash reports and share with us.

    Kindly share the above with us in a Zip file at ShareWithAI@adobe.com . Please mention the title of this issue as the subject of the mail.

    Regards
    Ankit Goyal

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    Giovanni commented  · 

    Question for the group, sorry if it's already been asked:

    How many people, using this config, are also running plugins?

    I am running the Astute suite. Since the update to Ai 24.2, and the updated plugins, I have not experienced a random crash—that is probably 4 or five consecutive days! Previously I was experiencing up to several crashes per day, either from a sleep state, or from an extended period of working in another application, and switching back to Illustrator. This all may be temporary, but noted a significant change so I'm wondering if a third party may be at play here.

    Giovanni supported this idea  · 
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    Giovanni commented  · 

    Are all the issues associated with 16" MBP, dual graphics AMD Radeon Pro 5500M/Intel UHD Graphics 630 config? Wondering if this is the common thread?

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    Giovanni commented  · 

    I have very similar specs:
    new 16" MacBook Pro, Feb 2020
    OS: Catalina 10.15.4
    64Gb Ram. 2.4 Gz i9 Processor
    AMD Radeon Pro 5500M 8 GB
    Intel UHD Graphics 630 1536 MB
    Illustrator 2020 v24.1

    Experiencing the exact same crashing scenarios. Ran Adobe CC cleaner tool, wiped all associated files, reinstalled from scratch, but still crashing consistently.

    GPU energy save had no effect.

  2. 166 votes
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    308 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Gentle Reminder 2:

    Apologies for the inconvenience that has been caused by Illustrator’s performance on your system.

    To isolate this issue further, will it be possible for you to join an online session with Illustrator team so that we can nail down this issue further after analysing it on your system.

    Please drop an email about your time availability (so that we can share you the session link) at sharewithai@adobe.com

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

    Giovanni supported this idea  · 

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