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Lynn G

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    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

    An error occurred while saving the comment
    Lynn G commented  · 

    April 13, 2020
    Hello Out There,
    Thank you Kevin! Your suggestion worked!
    The suggestions above involving the PDF Settings and Presets did NOT work.
    Copying and Pasting into a new document did NOT work.
    Quitting and restarting did NOT work.
    Finally, I went to the Preferences within an open Illustrator file,-- File Handling and Clipboard and unchecked the "Save in Background" and the " Optimize File Open and Save Time" and iT WORKED!!
    I am attaching a sample file that I was trying to SAVE AS.

    NOTES: I updated to Illustrator 2020 v24.01 about two weeks ago (March 2020) and files were saving fine. Today I started getting the message "Unable to save... unexpected errors" Weird!
    I work on a Mac Mini OS 10.13.6. I was working on an external LaCie removable drive.

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