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onat

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    36 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue. Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1)Kindly confirm if you are still facing this issue with the latest version of Adobe Illustrator?

    2) If yes, could you kindly follow the steps mentioned in https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html to collect the crash reports and share with us.

    Kindly share the above with us in a Zip file at ShareWithAI@adobe.com . Please mention the title of this issue as the subject of the mail.

    Regards
    Ankit Goyal

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    onat commented  · 

    Hi,

    I have the same problem. When I uncheked GPU performance it fixed but super laggy, performance went down dramtically. It only happens to Illustrator other adobe softwares are ok, at the time photoshop and after effects were on but didn't crash. All of my adobe cc softwares are up to date. Please fix this, I keep losing my work.

    Here are my laptop's specs:

    OS: Catalina 10.15.4
    MacBook Pro (16-inch, 2019)
    2.4 GHz 8-Core Intel Core i9
    32 GB 2667 MHz DDR4
    Intel UHD Graphics 630 1536 MB

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