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Ashley

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    36 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue. Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1)Kindly confirm if you are still facing this issue with the latest version of Adobe Illustrator?

    2) If yes, could you kindly follow the steps mentioned in https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html to collect the crash reports and share with us.

    Kindly share the above with us in a Zip file at ShareWithAI@adobe.com . Please mention the title of this issue as the subject of the mail.

    Regards
    Ankit Goyal

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    Ashley commented  · 

    I updated to Illustrator 2020 a day or two ago. Since then, it repeatedly crashes unexpectedly. Typically when I leave it alone for 20 seconds or more. When I move the mouse I notice that the app has closed no matter how short of a duration I stepped away from the computer. Illustrator 2019 did not have this issue. I'll likely revert back and have to remake the couple files I made today. 2020 just keeps crashing. Not worth it.

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