5 results found

1. Artboards & Content are displaced after saving and opening a file

   After saving & opening a file with multiple art boards, many of the artboards and/or their content is shifted around the canvas. I already tried all kinds things, even creating a new file and copying everything over. The bug happens again and again – and it's unpredictable, sometimes it's just one element, sometimes it's half of all the content.

   Working with Version 29.8.1, the file is in large format mode, Mac OS 25 (latest). Not saving on a cloud synced folder.

   When saving the same file into Adobe Cloud, the bug doesn't seem to occur... at least for the last few times I tried. But actually I don't want to save them there.

   Also, when saving onto hard drive, sometimes a dialog appears that the file was changed outside of Illustrator (which is not true).

   See attached file (blurred): the grey boxes on top come from the artboard on the bottom and the red ones from the artboards below.

   After saving & opening a file with multiple art boards, many of the artboards and/or their content is shifted around the canvas. I already tried all kinds things, even creating a new file and copying everything over. The bug happens again and again – and it's unpredictable, sometimes it's just one element, sometimes it's half of all the content.

   Working with Version 29.8.1, the file is in large format mode, Mac OS 25 (latest). Not saving on a cloud synced folder.

   When saving the same file into Adobe Cloud, the bug doesn't seem to occur... at least for the last… more

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   35 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  Adminrohitja (Admin, Adobe Illustrator) responded

   This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

   We kindly request you to update and share your feedback.

   We sincerely apologize for any inconvenience caused.

2. Reordering artboards / double clicking an artboard zooms me into that artboard

   I experience the following disorienting app behaviour.

   How to reproduce:
   1. Zoom out with all the artboards in view.
   2. In the artboard list, find which artboard is highlighted.
   3. Click-and-drag that artboard. (Don't even really need to reorder it)

   Expected behavior:
   Nothing asides from reordering the artboards.

   Actual behavior:

   I am now zoomed into that artboard. I then have to zoom back out and continue reordering artboards at my desired birds-eye-view distance.

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   12 votes

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   5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is expected to be fixed in the latest Beta Build 29.5.0.15 — the double-click on the item in the Artboards panel now should not zoom to the artboard on canvas, hooray! Please check if this now behaves as expected and comment back

3. Artwork gets shifted when an artboard is resized with width and height constrained and Scale Artwork Constrained enabled

   CC 2025 v29.0 introduces the long-awaited "Scale Artwork with Artboard" option. When we drag the transformation frame with the Artboard tool, the objects are scaled synchronously, and the position’s calculated properly.
   However, when we start to enter the width or height of the artboard, with Constrain locked, the objects get shifted relative to the artboard after being scaled.
   The problem has been confirmed on both MacOS and PC.

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   11 votes

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   5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Fixed in Beta 29.1.0.93

   Please verify and comment back.

4. Finder Apps and Adobe Bridge no longer open Adobe Illustrator

   Something changed with the last update that altered the default association between Illustrator files and the application. I first noticed it when my barcode app failed to launch Illustrator upon export—something that had been working perfectly for years. Then, I encountered the same issue in Adobe Bridge: every time I double-click a .ai file, it simply won’t open.

   After investigating, I discovered that the default file association for .ai files had been changed to something called IllustratorDiagnosys (see screenshot). Manually changing this back to Adobe Illustrator within Bridge resolved the issue inside that app, but external applications and links are still not functioning as expected.

   Additionally, resetting Bridge to its default settings restores all .ai file associations to IllustratorDiagnosys 29.3.1.

   It seems that something in the file association preferences was modified, not just affecting Bridge, but the entire system.

   Something changed with the last update that altered the default association between Illustrator files and the application. I first noticed it when my barcode app failed to launch Illustrator upon export—something that had been working perfectly for years. Then, I encountered the same issue in Adobe Bridge: every time I double-click a .ai file, it simply won’t open.

   After investigating, I discovered that the default file association for .ai files had been changed to something called IllustratorDiagnosys (see screenshot). Manually changing this back to Adobe Illustrator within Bridge resolved the issue inside that app, but external applications and links are… more

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Reported to be fixed in the latest Beta 29.6 173 — please check and comment back

5. Illustrator 30.0 (2026) .ai files open at 1/10 scale in Adobe Acrobat and RIP software (Onyx) – large artboards only

   This issue is affecting multiple users in our environment with the following setups:

   Hardware: Apple Mac Studio (M1 and M2)

   OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

   Adobe Illustrator (desktop): 30.0 (2026 release)

   For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

   Basically:

   When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it appears at roughly 1/10th of the intended scale. This can also be replicated by opening the files in Acrobat.

   The same files saved as PDF from Illustrator 2026 open at the correct size in the RIP, and .ai files saved from Illustrator 2025 also open at the correct scale. This suggests the problem is specific to the Illustrator 2026 .ai format for large artboards.

   Steps to reproduce:

   On a Mac Studio (M1 or M2) running macOS Sequoia, open Adobe Illustrator 30.0 (2026).

   Create a new document with a large artboard (52x300).

   Add some content.

   Save the file as a native .ai file (Illustrator 2026 default format).

   Open the saved .ai file in Onyx (RIP software) or Adobe Acrobat.

   Compare the size reported by Acrobat or Onyx (or measured within the RIP) to the original artboard / artwork dimensions in Illustrator.

   For comparison:

   From the same Illustrator 2026 document, Save As → PDF with default or standard print settings.

   Open the PDF in Onyx or Acrobat and check the size.

   Repeat the same test using Adobe Illustrator 2025, saving an .ai file with the same artboard dimensions, and open that .ai in Onyx or Acrobat.

   Expected result:

   The .ai file saved from Illustrator 30.0 (2026) should open in Acrobat and Onyx at the exact same scale and dimensions as defined in the Illustrator document (matching the large artboard size).

   The size reported in the RIP should match the Illustrator artboard (just as it does with Illustrator 2025 .ai files and 2026 PDFs).

   Actual result:

   Illustrator 30.0 (2026) .ai files with large artboards open in Acrobat and Onyx at approximately 1/10th of the correct scale.

   The same artwork:

   Opens at the correct scale as a PDF exported from Illustrator 2026.

   Opens at the correct scale when saved as .ai from Illustrator 2025.

   So the incorrect scaling appears specific to 2026 .ai files + large artboards.

   Scope / notes:

   Issue has been reproduced by multiple users in our environment, all on M1/M2 Mac Studios.

   Affected OS: macOS Sequoia (and likely the previous macOS version on some machines; behavior appears consistent across both).

   The common factor is Illustrator 30.0 (2026) + large artboard .ai.

   PDF workflow works fine, as does Illustrator 2025, which is our current workaround, but we prefer to send native .ai files to the RIP, and we use the large artboards extensively.

   I would upload example files, but .ai files are apparently an invalid file type to upload here.

   This issue is affecting multiple users in our environment with the following setups:

   Hardware: Apple Mac Studio (M1 and M2)

   OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

   Adobe Illustrator (desktop): 30.0 (2026 release)

   For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

   Basically:

   When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it… more

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  Adminrohitja (Admin, Adobe Illustrator) responded

   This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

   We kindly request you to update and share your feedback.

   We sincerely apologize for any inconvenience caused.