12 results found

1. Save now takes longer in updated 2020 version

   When I save, even a blank document, it takes Illustrator a lot longer than the previous version to save.

   106 votes

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   127 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Done (In Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
   Merry Christmas & Happy New Year 2020.

   We have tried to address this issue in our beta build of 24.0.2.
   Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

   Please do let us know if this issue is resolved for you or not.

   With Best Regards,
   Illustrator Team

2. This file has been modified outside illustrator

   After updating to Illustrator 24.0, sometimes when saving a file, I get a popup that says 'this file has been modified outside illustrator. do you want to continue?'

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   43 votes

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   74 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Done (In Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
   Merry Christmas & Happy New Year 2020.

   We have tried to address this issue in our beta build of 24.0.2.
   Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

   Please do let us know if this issue is resolved for you or not.

   With Best Regards,
   Illustrator Team

3. illustrator crashes when using surface pen to draw

   as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.

   30 votes

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   38 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Done (In Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Raghuveer Singh [10:04 AM]
   Hello,

   Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
   We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
   We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

   Regards,
   Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
   Creativity is all around you.

4. Characters on the path disappear with command “Outline Text” in version 27.7.0 or just explode all over the canvas

   Reproduction procedures
   1. Create type on a path in document.
   2. Save the document and close it once.
   3. Open that document and select the text on a path.
   4. Execute command “Outline Text”

   The above procedure will make it all disappear and disappear.
   This phenomenon is not reproduced in Illustrator 2022 or earlier, so it seems to be a 2023-specific bug.

   Support Community Reference Threads
   https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E3%83%91%E3%82%B9%E4%B8%8A%E3%81%AE%E6%96%87%E5%AD%97%E3%82%92%E4%B8%80%E5%BA%A6%E4%BF%9D%E5%AD%98%E3%81%97%E3%81%A6%E3%81%8B%E3%82%89%E9%96%8B%E3%81%8D-%E3%82%A2%E3%82%A6%E3%83%88%E3%83%A9%E3%82%A4%E3%83%B3%E3%82%92%E3%81%8B%E3%81%91%E3%82%8B%E3%81%A8-%E6%96%87%E5%AD%97%E3%81%94%E3%81%A8%E3%82%AA%E3%83%96%E3%82%B8%E3%82%A7%E3%82%AF%E3%83%88%E3%81%8C%E6%B6%88%E3%81%88%E3%82%8B/m-p/13919180?profile.language=ja

   〈にほんご〉
   再現手順
   1. ドキュメント上にパス上テキストを作成
   2. ドキュメントを保存し、いったん閉じる
   3. ドキュメントを開き、パス上テキストオブジェクトを選択
   4. アウトラインを作成

   以上の手順で、テキストはパスごと消えてなくなります。
   Illustrator2022以前では再現しなかったため、2023固有のバグと思われます。

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   29 votes

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   29 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Done (In Beta)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   This issue is fixed in latest beta and prerelease builds. Prerelease and Beta builds are available Creative Cloud Desktop Beta and Prerelease Apps section.

5. Wake from Sleep Bug

   M1 MacBook Pro, Mac OS 11.5.2. - AI 25.4.1.
   Every time I wake my MBP from sleep, AI window is resized to half screen (horizontal) and all Palettes are whacked! all bunched in corner of screen, have to reset window size and reset palettes, every single time. Only AI does this, no other App.

   26 votes

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   20 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Done (In Beta)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Fix for this issue is available in Beta build 27.9.0.5. You can install this from CCD Beta Apps section.

6. Pressing Ctrl/Cmd+Enter in Color field no longer adjusts other color values proportionately with live color preview since 27.1.1

   Prior to 27.1.1, when live color changes were made, we were able to use Ctrl/Cmd+Enter after changing a value to proportionally move all other sliders, which is an equivalent of dragging a slider with Ctrl/Cmd key held.
   The face the preview is now live should not kill this old feature., since Ai surely can remember previous values.

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   11 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Done (In Beta)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have fixed the issue and a build with the fix is available in Beta.

7. Illustrator 27.9 Adobe PDF Preset will match what it was last modified to.

   This seems new to 27.9 and removes confidence in save presets.

   Steps to replicate:
   1) Save file as Adobe PDF format
   2) Select [Smallest File Size] from presets.
   3) Check Preserve Illustrator Editing Capabilities (note it now says: [Smallest File Size] (Modified))
   4) Click Save PDF
   5) Save file as Adobe PDF format
   6) Select [Smallest File Size] from presets.

   Notice the Preserve Illustrator Editing Capabilities is now selected. Also notice the preset name hasn’t changed to say it's (Modified).

   2022 Mac Studio M1 Max, Illustrator 27.9

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   8 votes

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   19 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Done (In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This issue seems to be fixed in Illustrator Beta 28.1.0.100.

   Please update it (or install it from CCD, if you don’t have it) and verify if the issue is no longer happening.

8. Toggling Layer Visibility now Lags Greatly with each New Layer Added after introduction of Search to Layers

   In May 2022 (before Search Layers was added for example) you could have a file with 2600 layers and toggle the visibility on and off in less than a second. Now in June 2023 the same type of file takes 30 seconds to toggle the visibility of a single layer.

   Here's how to reproduce the BUG that has been introduced into ILLUSTRATOR now:

   I'm using a - Windows 10 Desktop
   Illustrator v 27.6.1
   ASUS Laptop with 40 GB of RAM
   1TB SSD drives and plenty of scratch disk and page file space.

   Reproduction Steps:

   1. create a new Illustrator document 1920x1080
   2. create 100 new blank layers
   3. on layer 100 just create a very simple shape like a rectangle
   4. copy all 100 layers (so now there are 200 layers)
   5. drag the new rectangle (on layer 200) over and give it a different color
   6. now copy all 200 layers (so now there are 400 layers)
   7. drag the two new rectangles (on layer 300 and layer 400) over and give them a different color
   8. now copy all 400 layers (so now there are 800 layers)
   9. drag the 4 new rectangles (on layers 500, 600, 700 and 800) over and give them a different color
   10. now copy all 800 layers (so now there are 1600 layers)
   11. drag the 8 new rectangles (on layers 900, 1000, 1100, 1200, 1300, 1400, 1500, 1600) over and give them a different color
   12. at this point you only have 16 shapes (rectangles) each with a different color, but there should be 1600 unique layers in the document (the other layers are just empty and blank for simplicity of this example to to show that it is not the complexity of the art causing the issue)
   13. select one of the layers with the visible rectangle in it and toggle the visibility of that simple shape and note how it take many seconds for the visibility of that simple layer to change
   14. in MAY 2022 Illustrator build a document far more complex than this simple example had no problem toggling a layer like this in less than a second with over 2600 layers, but now in JUNE 2023 there is a noticeable LAG that starts happening to toggling layer visibility as early as only 400 layers in an Illustrator file

   I've attached an example file below so you can see how the final test file should look like in case of issues following the above instructions in order to see and test the bug introduced in the newer version of Illustrator.

   In May 2022 (before Search Layers was added for example) you could have a file with 2600 layers and toggle the visibility on and off in less than a second. Now in June 2023 the same type of file takes 30 seconds to toggle the visibility of a single layer.

   Here's how to reproduce the BUG that has been introduced into ILLUSTRATOR now:

   I'm using a - Windows 10 Desktop
   Illustrator v 27.6.1
   ASUS Laptop with 40 GB of RAM
   1TB SSD drives and plenty of scratch disk and page file space.

   Reproduction Steps:

   1. create a new Illustrator document 1920x1080
   2. … more
   3 votes

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   2 comments  ·  Layers  ·  Delete…  ·  Admin →
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   Done (In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Fixed in Beta 27.9 5. Please check if it works for you.

   At the test setup it now takes roughly 1 second to hide and show layers.

9. Ink value changes to 0 while adjusting color

   When selecting multiple items with a different color mix, values changes to 0 when adjusting a single ink while it shouldn't change. In older versions this doesn't occur.

   In the screencap, the Cyan value changes to 0 so the colormix changes completely.

   Operation version: MacoOS Ventura 13.2.1
   Version Illustator: 27.3.1

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   3 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Done (In Beta)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have fixed the issue and a build with the fix is available in Beta.

10. Illustrator 27.9 introduces severe choppiness when panning with fingers on trackpad rather than Hand tool

    When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.

    Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.

    This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.

    Uninstalling and re-installing Illustrator, and erasing preferences, with multiple system restarts in between, did not resolve the issue.

    This issue is not reproducible in Illustrator 27.8.1, before upgrading or after downgrading from 27.9. Performance with the mouse/trackpad or with the hand tool is identical and runs at 60 fps on an external display and 120 fps on the built-in display.

    When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.

    Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.

    This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.

    Uninstalling and re-installing… more

    2 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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    Done (In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix to this issue is available in Beta 28.1 21 (and above) and Prerelease 28.0.66 (and above). Please check, if you can, and reply back if it works for you.

11. Insufficient data for an image

    Saving as .PDF from .AI gives me this warning if I am using any type of image (.JPG, .PSD, .TIFF, .PSB) over 100MBs. When the PDF starts to open in Acrobat the warning comes up.

    Machine: Mac Studio 13.5.1 (22G90)
    Illustrator 27.8.1

    I solved the problem by going back to version 27 and exporting one of the files that I was having issues with.

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    2 votes

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    Done (In Beta)  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Livetracing Bitmaps gives results with random shades of black

    Up until recently, if I used the Livetrace and Expand command on a bitmap it would produce results with only pure white and pure black, as you would expect. Now it randomly assigns values to every piece of what should be black. Instead of 100% black they are 99.29% or 99.67%. Normally I would select one piece, select all by color and move it. Now I need to click on every single piece and apply black to them. Very tedious.

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Done (In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Keith, the team reverted the Image Trace panel back to the more stable version. If you use 27.7 version, you can try to update to Beta, or revert to the older version, or wait until the Beta version will go stable.