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AdminEgor Chistyakov (Admin, Adobe Illustrator)

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  1. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Do you, by any chance, use a Windows 11 Insider Preview build?

  2. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    @HINA, this happens because this effect measure the bounding box for a live text based on its Em / ICF box (to include ascenders and descenders and ensure the size stays the same no meter if a text has character with these or not). Usually the metrics of many fonts dictate these to be not exactly symmetrical, and this lead to unequal margins. But that’s how fonts are built.
    But you can force Illustrator to use the tight bounds of the characters instead, if you apply the Outline Object effect before Rectangle.
    Another option would be to use The Transform effect to shift the rectangle slightly.

  3. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Kamilla, alas, thumbnails for PDFs can mismatch from the actual contents of the document. These get generated once when a file is originally crated, but stays unchanged if a user chose (or rather chooses not) to update the thumbnail when a file is resaved/reexported further — it all depends on the routine used to re-generate a PDF...
    Also, when a PDF gets optimized, there is an option to remove all the contents outside of the artboards. To ensure a PDF gets imported/opened the way it was saved/exported, you must enable the Preserve Illustrator Editing Compatibilities option, or chose a preset that has it enabled.
    So it’s not an Illustrator’s fault at all... it just displays what is written as miniature preview within the file and imports what’s in it.

  4. 2 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) supported this idea  · 
  5. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Ann, hardly can be told without having an actual file on hands to investigate the contents.
    Please share one here (if you are allowed to), or send it over to sharewithai@adobe.com (in this case please supply a link to this report for tracking purposes — http://illustrator.uservoice.com/forums/601447/suggestions/48153353)

  6. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Not sure what you mean? You refer to the iPad version, don’t you? Can you share some screenshots to explain the problem?

  7. 2 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Matt, so it does happen for you occasionally? Can you share tech specs for the tablet then? A driver version? OS details?

  8. 2 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Alessandro, that’s a good hypothesis!
    It can be that or be something lese entirely. That’s why an original document is always needed.
    If you ever encounter a problem like this, please don’t hesitate to upload the file here in the comments, to start an investigation going.

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Ali, I can’ reproduce it, sadly.
    I have a suspicion the art you try to align have clipping masks within, but still I fail to make it behave like this.

    Does it work wrong in a brand new file, with a simpler selection, or it’s file-specific?
    Can you share the file if it’s this file’s quirk only? In case you don’t want or just can’t share it publicly — perhaps you can strip it to barebones, so that the bug is reproducible still? Or you can send it to the team directly, at sharewithai@adobe.com (in this case provide a link to this report for tracking purposes: http://illustrator.uservoice.com/forums/601447/suggestions/48131336)

  9. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Glad it solve, but sad the bug got away :/
    I will close the report for now, but if it ever happens again — please comment back.

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    @jeffh, can you supply a test file please, to test the behavior?
    So far I fail to reproduce it with a brand new document.

  10. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Oh! I checked the actual file’s contents — it’s just empty, that is full of nulls. No wonder it fails to load! How did you get or produce it?

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    When I try to open the file, using the latest Beta 28.4.0.32, I get a different dialog, Text Import Option!
    It means Ai can’t detect it as a valid Illustrator format, and treats it as a text file...

    It means that either this particular file is corrupted, or something’s got broken within Ai import option, or on the contrary, ArcGIS broke something in their export mechanism...

    But when I try to open the file with Ai CS6, or something less old, like CC 2018, it does not open as well, same dialog is shown... So I assume it’s a problem with the file or ArcGIS, rather than Ai! Have you contacted ArcGIS already?

  11. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Julie, is it still a problem with newer version of Illustrator?
    I fail to reproduce it now, and after scaling a text object with a dialog called from the context menu, I can normally change its size using input fields elsewhere. Can you please verify that?

  12. 2 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) supported this idea  · 
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Wow. Can confirm.

  13. 2 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) supported this idea  · 
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Yes, I can confirm that! Happens for me also. I didn't experiment much on catching the threshold, but there is clearly a correlation between a size and the behaviour. Voted.

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Dale, the video, it seems you forgot to attach it :(

  14. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    As for the performance — this is different and should be studied separately.
    Know nothing about your files, but it can be related, yes. Try to observe and find some correlations.

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    I can somewhat replicate it if I spin the wheel I have... but no matter which speed I apply, it still makes the same distance to zoom the farthest way, starting at 100.

    But you have Magic Mouse... the one without the actual wheel. I suppose it’s very easy to slide a finger just way too fast, making MacOS to interpret this a strong acceleration. Macs never had good acceleration curves... it got better in recent years, but still is hardly linear. When things try to be way to smart, but fail, they become dumb instead :)
    ...but that’s me rambling, the issue is still there.

    I suppose you have Animated Zoom enabled in Preferences > Performance? Does it behave anything different if you try to disable it?
    Does it skyrocket if you use Cmd + Space + click-and-drag instead?

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    So you’ve just enabled Zoom with Mouse Wheel, and the bug had been happening before that? Does it differ now if you try to scroll, with Opt + Scroll?
    How often does it happen?

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Do you have Zoom with Mouse Wheel option enabled or disabled in Preferences > General?
    Do you use a mouse or a pen+ tablet?
    Are you sure the Opt/Alt button on a keyboard is cleaned and does not stuck?
    If you scroll horizontally, using the Shift modifier — does this also happen?

  15. 2 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) supported this idea  · 
  16. 2 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Figured, yep.
    There is a separate request to hide fonts we don’t want to see: http://illustrator.uservoice.com/forums/333657/suggestions/35245678
    And there is another request, about custom font groups / folders / tags: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/36115957-we-need-custom-font-filters-tags-folders
    You should upvote both!

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Haithem, Ai currently allows to sort fonts by date added, by pressing a 'clock' button in the font family dropdown, like the screenshot shows.
    Note that more most recent fonts then will be at the bottom of the list.
    What do you think of it?

    AdminEgor Chistyakov (Admin, Adobe Illustrator) supported this idea  · 
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Oh, I like both the idea and the approach you took with the details (did you get any help with the description, I wonder?)
    Anyway, thanks, Haithem! I will try to make the Font Team ware of it.

  17. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Bring back?... As I am aware of (and I even rechecked it in CS6 an Ai 10 versions) — it was never a thing.
    Opt/Alt + Up/Down arrows had always changed leading, and Left/Arrow — tracking... if you have ONLY type objects selected. If you have something else selected with your text, Opt/Alt + Arrows duplicate the selection.
    Modern Ai behaves the same way, it never changed. Perhaps that’s what you remember?

    Persoanlly — not sure it should be changed, or even an option should exist to disable this... I’d rather prefer to have an option to NOT duplicate when a text is selected, but change the text parameters :) But it means only we use Illustrator very differently. So perhaps a way should exist.

  18. 2 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) supported this idea  · 
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    I see now!
    Undo here behaves the same way as if the resulting clipping group gets released... but in case of releasing it makes sense, since the fill is not stored for a clipping object... but why it gets dropped for Undo?

    To be fair, this is not new, and older versions behave the same way — just checked it in CS6.
    But it dos not mean it should not be fixed. Thanks for the find!

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Not sure I follow the steps correctly.
    Not matter if A is above or below C, Undo returns me to the way it looked before clipping just fine.

    Kevin, can you please record a video of it? A test file would be good to have to (to exclude misinterpreting).

  19. 1 vote

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Tiffany, please share more details on it.
    Does it happen if you toggle GPU and CPU modes?
    Does it happen with the Basic toolbar at all? Does it matter if the tool panel is docked or free floating?
    Finally — what are you specs? Windows 1o, correct? What about GPU and the driver version?

  20. 2 votes

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) shared this idea  · 
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