AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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3 votes
An error occurred while saving the comment AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votes
An error occurred while saving the comment Iain, some changes were made recently to allow artboards to have background color, and this might be related.
But it’s hard to tell without the test file — can you please share this exact document here? The team would need it to study the issue.
I can’t replicate it on my side, so perhaps it also can be OS or file specific.
Please share all the details about your OS, GPU specs. -
2 votes
An error occurred while saving the comment Jhonnatan, please share the file and your OS and GPU specifications, the Ai build number.
You can share it there in a comment if you are OK with having it public, or send it directly to the team, to sharewithai@adobe.com (in this case mention the link to this report, http://illustrator.uservoice.com/forums/601447/suggestions/50497011) -
2 votes
An error occurred while saving the comment Seems rather stable in your screenshot attached.
Please tell more: crashes when? bugs how? Record a short video, provide steps, any details. Without these the team won’t be able to start the investigation. -
2 votes
An error occurred while saving the comment Some changes were made since 26.3.1 release. Please try either to update to the latest 29.8.1 and see if it behaves any better. Plus you can try Beta 30.0.0.48 — it’s available from CCD and will install as a separate app.
One more question — when it crashes — do you get a crash reporter dialog? If yes — do you send a report? If yes — do you use the same email as this UV account?An error occurred while saving the comment Julian, please try to remember what do you do exactly when it crashes?
Does it happen with any file? New ones and existing ones? Do these have linked or embedded images in them?
Does it happen when using a specific tool or with a specific object perhaps?
Please tell as much as you can about this. Also please share your OS and hardware specs, and you Illustrator version number. -
2 votes
An error occurred while saving the comment What happens when you try to create a document though? Nothing at all?
Does it help to restart it, or it just freezes and that’s why you have to relaunch?
Do you see the document creation dialog at all?
What Ai version are you using and what’s your OS build? -
3 votes
An error occurred while saving the comment Tommi, what version of Ai is this?
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votes
An error occurred while saving the comment I’m afraid there is nothing that you can do.
Not sure I get it fully. So at one point in time Ai crashed, but the file was recovered. You didn’t save it immediately, but continued to work with the recovered document. After some time you finally saved... what happened then? Ai should have asked you to specify a location and provide the name. Did it do that? What did you use? Was it the same name and folder? Please reply. -
3 votes
An error occurred while saving the comment A related request:
Allow to select Dimension Text
http://illustrator.uservoice.com/forums/333657/suggestions/50488971An error occurred while saving the comment OK, get it. Imagine this case then.
What if I have an object and create a dimension snapped to it. Then I change the text manually (let’s imagine it’s allowed to do). Then I resize the object, and the dimensions has to update (because it’s connected to the object). What should happen with the altered text? Should it stay custom? should it update without or with a warning? Should we get a way to reset the value without the need of recreating it? How do you plane one can find 'fake' dimensions in a file that is supplied by someone else (no-one can guarantee consistency then). When I think of all these questions, expanding a dimension into just a group to edit the text seems like a lesser evil than thinking about all the slippery bottlenecks allowing this would bring...An error occurred while saving the comment Point taken :) Just wanted to get a proper explanation as a foundation for this request. I have some experience with apparel, so I totally get it.
Just to get even more: should this mode automatically put the focus into the text after a blank dimension is created (in case this comes as a mode and not as a way to edit text in 'honest' dimensions)?
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment So what you need is a 'blank dimension' mode, when you still witness and dimension line, arrowheads, some text — but actually no text given from the beginning so you could enter something else (what exactly, I wonder)? And to have it still attached to the object and having it respond to changing the actual size of it? And you want to have it just to create rough mockups, and to do that you want the honest tool to learn to lie? :)
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2 votes
An error occurred while saving the comment There is an existing request about editing these values manually here:
Editable text in dimensions
http://illustrator.uservoice.com/forums/333657/suggestions/49874718Yours one seems to be more about just selecting rather than editing, right?
Welcome to UserVoice! -
2 votes
An error occurred while saving the comment John, when you check Keyboard Shortcuts dialog, Menu Commands, Type — does it have the hotkey defined there?
Can you see the hotkey displayed in Type menu next to the command’s name?
By any chance — do you have CapsLock pressed?
Have you installed any apps recently that can potentially mess with keys? If you run Illustrator and nothing but Illustrator — does the hotkey work?
Have you noticed any other similar command failing their shortcut? -
5 votes
Does anybody else have this problem today with the recent Ai builds?
An error occurred while saving the comment Do you mean Scale or Move dialog, Wes? I can see how using Reflect could help to mitigate the problem...
The core problem — did you, by any chance, swap the direction of Y axis?An error occurred while saving the comment When I try to move objects with a dialog with picas set as a general unit, it moves fine with both positive or negative values entered...
Perhaps there must be something else except specific units?
Wes, Scott, do you have any additional info on how to reproduce it? -
2 votes
An error occurred while saving the comment But why would one need to swap Horizontal / Vertical values in Move? What kind of workflow requires this?
I use Move extensively, but I never needed anything like this.
I can imagine swapping Width and Height in the Rectangle dialog, sure... or Transform Each... but how can it be useful in Move? -
Changing default units reverts back from/to inches to/from points on relaunch / restart
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97 votesAn error occurred while saving the comment Does it happen immediately after you set them or after a file is loaded back?
An error occurred while saving the comment That is weird... Never heard of it... Please record it if it happens again, yes. Thanks!
An error occurred while saving the comment Just to clarify: when does it happen exactly? Do you choose 'Points' in Preferences > General and it immediately gets changed to 'Picas'? Or do you have to commit the changes first and then they change to picas when you open the dialog again? Or do these change on a new document creation (or an existing document opening)?
I can’t replicate it so far.An error occurred while saving the comment Chris, is this still an issue with the latest Ai?
If it is — can you describe the exact steps you use to create a new document? A video can also help the team to reproduce the problem.An error occurred while saving the comment No, Craig, these settings are global and can’t be saved into a template, unfortunately.
And sadly they indeed revert to defaults every update.I personally solve with a script by Oleg Krasnov I launch whenever I need to toggle units.
Once it is put into an action, you can launch it with a hit of the F-key.Download it, rename to .jsx (UserVoice does not allow to attach JSX files directly, but allows text file), and comment back if it works for you. Edit the contents if you want to set different settings for grid and keyboard increments.
As for the shortcut — each major version gets put in its own signed folder (and some use several versions at once), and that’s why you have to update these. Neither OS or Illustrator itself can’t control shortcuts.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment What do you mean 'setting width and height is a rare case'?!
I must have read it wrong somehow, but I do set these every time I create a document, and they differ every time.
Please explain.Also, they do not reset for me... but I use legacy New.
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60 votes
We have rolled out fixes for this issue in our latest Beta build - 30.0.0.48.
Please try the build and let us know your observations.
An error occurred while saving the comment The one that opens for me when a file gets double-clicked is Beta, because it was installed last :/ it’s something Windows does and the only way to change it it to reinstall GA build. When I try to do these steps — still doesn’t happen for me!
Can you at least show or tell what fonts do you get? do the names change or do they change only visually?An error occurred while saving the comment Alas, Marco, can’t reproduce it.
This is what tried:
1. Opened the file with 29.8.1 and installed the missing fonts
2. Saved it under a new name(with no font embedding), closed the document
3. Double-clicked the file
The fonts are the same: Espiritu Condensed and Mislab Std Compact Demi
What do you get when these do change? Or do they change only visually, and the names stay the same?AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Please package the project and send it to the team for reviewing, at sharewithai@adobe.com
Mention the link to this report for tracking it: http://illustrator.uservoice.com/forums/601447/suggestions/50066601An error occurred while saving the comment Corstiaan, can you please package the document and share it with the team, along with font used (if possible)?
Send it over to sharewithai@adobe.comAn error occurred while saving the comment Howard, some changes were made to how missing fonts are handled... Ai now tried to render the outlines for these, even if the fonts are missing, until you try to edit the text. But something goes odd here... the team is aware of this.
The docs use RichelaKids, Southern, and CestLavieRegular — just to be sure, are these all are installed at YOUR side when you open the files?
Can you share the links to these fonts, so the team can try to replicate the behavior? If you can share the font files — please do, send them to sharewithai@adobe.com, and put the link to the bug report so that they can track it: http://illustrator.uservoice.com/forums/601447/suggestions/49871712An error occurred while saving the comment Howard, please share the files that get altered with the team for reviewing. You can do it here in the comments if you are OK with sharing them publicly, or send them to sharewithai@adobe.com (in this case please mention the link to this report for tracking purposes: http://illustrator.uservoice.com/forums/601447/suggestions/49871712)
It’d be helpful if you shared some screenshots of how it looks originally and how 29.5.X displays it, with the Character panel visible.
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4 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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3 votes
An error occurred while saving the comment Not sure I remember a title change... Doesn’t the dialog just close while the progress is going?
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votes
An error occurred while saving the comment Updated from 29.7.1 to 29.8?
An error occurred while saving the comment Oliwia, if other files behave, you’d have to share this one with the team so they can dissect it and start investigating. Please share it here in a comment if you are OK with making it public, or send directly to sharewithai@adobe.com (in this case please mention the link to this report, http://illustrator.uservoice.com/forums/601447/suggestions/50479839)
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2 votes
An error occurred while saving the comment What about this single object? Is it safe to share only it?
What do you see in Layers when you have it selected?
When you select it initially — do you see any values in the fields, or do these become blank only when you start edit them? When you do, how do you edit them exactly — type only and use Tab or drag sliders as well (it’d be ideal to have a video recording of this)?An error occurred while saving the comment @NicoleB, it’s not clear what is selected in your document.
It feels like you have several objects selected with different fills and strokes — that’s why Illustrator shows [?], indicating it’s a mixed selection.
To change the colors still, you need to call the dedicated dialog — Edit > Edit Colors > Recolor Artwork. Click Advanced Options button in the panel that appears to get there.
By double-clicking each chip in the 'New' column you can tweak each separate color in your selection.
Please comment back if it helps. -
2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Astute Graphics offers a plugin that adds a panel that allows to add some of these, but not all. Given the fact how often I need to change this, I second this immediately.
Do you know one can access grid settings by double-clicking Measure Tool icon, by the way?
Threaded text indeed become very broken in latest Ai builds...
I’m having other issues as well.