AdminEgor Chistyakov
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2 votes
An error occurred while saving the comment An error occurred while saving the comment Yes, I can see this at your screenshots, but not within the file... and if there is no difference between GPU and CPU Preview, it probably means it just struggles with rendering in general. The GPU is integrated in the iMac’s M3 chip, AFAIK...
I’ll try to bring some attention to it. Have you ever noticed this with other files at all?An error occurred while saving the comment Thanks for the file, studying it.
So far all the shadow applied to all rectangles seem to be rendered fine for me (although I’m at Windows 10, with a different GPU).
When a shadow vanishes like this — does the effect still get shown in Appearance panel? Does it appear back if you toggle View > Preview on CPU?Two circles missing images (Francium and Radium) are not clip groups when I study them in Layers... no images are there. I noticed though that those clip groups that do have images are made of a grouped ellipse and an image — never heard of it being a problem, but perhaps clipping an image with a grouped ellipse can lead to images vanishing? Are you sure you had the images for these two elements in the first place? Odd...
Alos, just wanted to mention the atomic weight for Francium has parentheses (while others elements don’t), and the Sodium’s rectangle has smaller corner radii than other elements.
If you can, please try to check how the file behaves in Beta build — it’s available in your CCD app and will get installed next to the general build (be warned though that it will rewrite your .ai file association).
An error occurred while saving the comment David, please share a test file (with images included, using File > Package), and the spec of your computer: OS, GPU, etc.
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2 votes
An error occurred while saving the comment Seems like a related problem:
http://illustrator.uservoice.com/forums/601447/suggestions/50581817
Do you use Drop Shadows in the document?An error occurred while saving the comment Does it happen in only the latest build, with GPU Preview?
Does it behave differently on various zoom levels?
Does clipping / unclipping change anything? Do these appear when exported?
Please share your full workstation specs. -
2 votes
An error occurred while saving the comment There’s a general request about scrubbing, Photoshop-style, here: http://illustrator.uservoice.com/forums/333657/suggestions/31977841
Another request says about modifier keys for using arrow keys, applicable here — http://illustrator.uservoice.com/forums/333657/suggestions/35926921
One more request is about customizing default values for fields — http://illustrator.uservoice.com/forums/333657/suggestions/37701121 (and numerous specific ones about certain tools and functions).As for the direction/angle + distance + size instead of X/Y offset values approach — you are the first one who asked about this, at least since 2017, when Ai UV was established. No wonder we have to wait! Voted.
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3 votes
To hide the permanent captions for artboards, go to Preferences > Selection & Anchor Display and disable the new 'Show Artboard name on canvas' option.
This would restore the previous behavior with labels being displayed only when Artboard Tool / mode is active, and shown above the artwork.
This feature was added because of this request
An error occurred while saving the comment A related request:
Make permanent artboard captions displayed on top when using Artboard Tool / mode
http://illustrator.uservoice.com/forums/333657/suggestions/50642258 -
2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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7 votes
An error occurred while saving the comment Ibrahim, there are general problems with making raster images too small — they stop being selected.
I see the size of the image is just 1cm... I don’t see the effective resolution of this image (you never select it directly or show the Link Info section in the Links panel), but I’d assume is gigantic. Is is a JPEG? How large it is in pixels?AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Joshua, a similar bug was reported internally and then quickly fixed (June 10th).
I’m testing it with the file that had this problem with 29.6.1 build and it doesn’t happen anymore...What version are you using?
If it’s 29.6.1 too, please make a copy of your document with nothing but the image in question in it, package it and send it (or the link to the cloud storage, if the result is too heave for emailing it) to sharewithai@adobe.com. Please put also the the link to this report for quick tracking: http://illustrator.uservoice.com/forums/601447/suggestions/50193525An error occurred while saving the comment I now can confirm it, but can’t find the exact scenario to make this happen.
Toggling the option I mentioned doesn’t make it fixed.
I noticed it is somehow related to zoom level, but was not able to find logic.
Cesar, does it happen constantly for you? Only for linked or embedded images, or aby at all? Does restarting Ai help? Any detail goes!An error occurred while saving the comment Cesar, can you please check Preferences > Object & Anchor Selection, Object Selection by Path Only — it should be unchecked if you want to be able to select objects by their fill and images 'by pixels' (and it’s usually is disabled).
Please comment back if it’s the case (or not). -
2 votes
An error occurred while saving the comment Looks like just text is selected... this is odd!
Does it happen for any text, in any file, typed with any font?
Please provide as much info as possible, Rolando.
Thanks! -
2 votes
An error occurred while saving the comment Thanks for the investigation!
I’m passing this all to those who might be interested in digging further.An error occurred while saving the comment It’s possible that this happens because of the altered document profile, which could have happened because of the known recovery problem, when instead of restoring a document after a crash, Ai would open an actual document profile file. If any content got added into it and saved, it could lead to the fonts used in this content to be marked as used... resetting Preferences doesn’t heal it, because these files reset only when Ai get reinstalled or updated to a major build.
Please locate these profiles in folder similar to this one:
C:\Adobe\Adobe Illustrator 2025\Support Files\Required\New Document Profiles\en_US\
The actual path can differ based on your drive, build version, locale.
Then try to open Print.ai and/or Web.ai and study these. Check if any art exists in Layers.
Please comment back. -
40 votes
An error occurred while saving the comment A workaround solution we have today is a script by Sergey Osokin, which stores the original layer of each object when run before distorting and reordering the objects back when run after — https://github.com/creold/illustrator-scripts/blob/master/jsx/RememberSelectionLayers.jsx
It won’t work for sublayers though.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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7 votes
An error occurred while saving the comment Open the attached file. It has one line, slightly rotated.
Try these steps
1. Make sure you have Use Preview Bounds enabled in Preferences
2. In Transform panel, enable Constrain Width and Height Proportions lock
3. Type 40 in Height field and press enterWhat expected is to have the rotation of the line being constant (and it happens with Use Preview Bounds disabled).
What happens is the line becomes slightly rotated counterclockwise.
It seems that Ai fails to calculate the proper bounds including stroke bounds.
The larger is stroke weight — the larger is rotation.
Also, if one checks Scale Strokes & effects, expecting it to be scaled with the object — it just won’t.An error occurred while saving the comment The bug is not new though... it’s been there with us at least from CS6.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Indeed, it is broken.
Same happens for both Transform, Properties, and Control. -
2 votes
An error occurred while saving the comment What about panning, with Hand tool or while holding mouse wheel button?
What are your full specs, Matthew? -
3 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votes
An error occurred while saving the comment Elisel, if you have this file and are still experiencing this problem with wrapping in the latest Ai version, please send it to sharewithai@adobe.com or share directly in a comment if you are OK with it being public.
Alos, try to change the Every-line Composer to Single-line Composer in the Paragraph panel’s menu — would it make a difference? -
2 votes
An error occurred while saving the comment Do you still have the issue?
Can you please provide a test file and a screenshot of the problem? ideally a video to show before/after.
I’m not getting it exactly based on the description. Do you mean toggling the Preview mode in Layers by clicking a layer’s visibility 'eye' icon with Cmd/Ctrl held? -
3 votes
An error occurred while saving the comment If you still have this issue, Michael, please provide a test file
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4 votes
An error occurred while saving the comment Ian, does it work any better in latest versions?
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2 votes
An error occurred while saving the comment Kristen, was it ever fixed? Can’t find the exact help article with this inconsistency
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2 votes
An error occurred while saving the comment Does the same happen when you apply this effect to a group of objects, not a live type?
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28 votes
An error occurred while saving the comment Paul, any issues with later builds?
An error occurred while saving the comment Audri, if you go to Preferences > General and check 'Use legacy "File New" interface' — does the dialog appear when you try again?
Just to understand if Ai fails completely to create a document, or is it only the modern dialog misbehaves.An error occurred while saving the comment Does it work if you don’t copy anything?
If yes — does it matter what you copy? a text, a vector art?An error occurred while saving the comment So it works, good. It’s not an actual solution, since these dialog don’t display thumbnails for recent templates and docs, but it’s fast and I prefer it to the shiny modern one.
> Is there a way to have this window as it's set by default?
Not sure if I get it. You mean you like this one better than the modern one? When you check the 'Use legacy "File New" interface' option in Preferences — this is the dialog you will always get from now on for File > New and Ctrl+N.
Or do you refer to the templates folder you wish to always get opened?An error occurred while saving the comment But what about the legacy option, the #3? Can you create new files using the previous version of the File New dialog?
An error occurred while saving the comment Tina, some questions.
1. Does it help to erase A4 form the search field at the bottom?
2. Does it help to switch form Recent section at the top to Print? Does that section have anything in it?
3. As a workaround — does it help to open Preferences and toggle 'Use legacy "File New" interface' option and then try to create a new document again?An error occurred while saving the comment I wonder if enabling 'Use Legacy File New interface' in Preferences > General helps.
Also, please check if hitting Ctrl/Cmd + Alt +N works to instantly create a new document with no dialog shown, and if assigning a custom hotkey for the 'File > New' in Edit > Keyboards Shortcuts allows then to call it (to see if there is a problem with the modern dialog itself, or just its hotkey). -
5 votes
An error occurred while saving the comment A related request:
A Free / View Only version with limited features after free trial ends
http://illustrator.uservoice.com/forums/333657/suggestions/32424208
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Seems like a related problem:
http://illustrator.uservoice.com/forums/601447/suggestions/50633909