Screen display turns to grey when zooming in

OS 12.2.1
Adobe CC 2022

After upgrading our OS Adobe CC, our entire department is having a display issue in Illustrator and it seems that it’s only when zooming on a large display connected to a MacBook Pro laptop.

Problem: Either the artboard goes gray or displays in extreme low-resolution. This has been happening on various monitors, including a Dell and LG 5K displays.

Sometimes the art will display properly in different instances: when selecting the art; when nothing is selected; when zooming or deselecting the art if it was selected when I zoomed. However, it sometimes reverts back to the gray or heavily pixelated display image when the mouse/pointer is moved.