Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the commentAnonymous commented
i was trying to apply outer glow for the text. it worked on the first time. when i wanna do it for another text. the outer flow effect doesn't work anymore. i restarted my laptop and still the effect is not working