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Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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i was trying to apply outer glow for the text. it worked on the first time. when i wanna do it for another text. the outer flow effect doesn't work anymore. i restarted my laptop and still the effect is not working