Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
109 results found
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Spacebar not working as quick Pan / Hand tool
Spacebar has stopped working as hand tool as of 2018 update.
361 votesHi,
Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.With Best Regards,
Illustrator Team -
Optical kerning issue in some Japanese fonts
- macOS Monterey（version 12.3.1）／Illustrator 26.3.1
In optical kerning for many Japanese fonts,
the space between characters is too narrow and some characters overlap.[1] AI26-0-3.jpg
Illustrator 26.0.3
Examples of character spacing with different weights in some fonts
font-size:14Q[2] AI26-3-1.jpg
Illustrator 26.3.1
Examples of character spacing with different weights in some fonts
font-size:14Q[3] AI26-3-1overlap1.jpg
[4] AI26-3-1overlap2.jpg
[5] AI26-3-1_overlap3.jpg
Illustrator 26.3.1
Examples of character spacing in several sizes123 votesIllustrator 製品版フィードバックへのご協力ありがとうございます。
ご報告いただいた問題ですが、現在いただきました情報を元に検証作業に入っております。
次の情報のアップデートをお待ちください。
Illustrator チーム
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The bounding box for lines and narrow objects doesn’t have center handles
Missing the center handles for all lines, unable to extend lines properly (without scaling them) unless I switch to direct selection tool, which is a pain.
83 votesSo it’s obviously not fixed, and we all know it.
While the cursor gets changes into the horizontal/vertical two-headed arrow, the center handles for the bounding box indeed don’t appear, if the width/height of the art (here just an orthogonal line) is small enough.
Please continue to share you thought, screenshots, GIFs. It’s time to re-review this again.
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View Using GPU Gets Greyed Out Permanently with Outline Mode
Hello, with fresh preferences, 'View using GPU' and scrubby zoom are enabled in Illustrator. if I turn on Outline Mode, Illustrator loses connection with my GPU. The 'View using GPU' option becomes greyed out and never restores. In order to get it back I have to delete my preferences. Here is my system info:
Illustrator 25.1
OS: Windows 10
GPU: 2 x NVIDIA Titan Black
RAM: 64 GB Memory
GPU Driver: Driver 460.89
Display: ASUS PQ321Q 4K81 votes -
Snap to grid doesn't work at artboard edges
Snap to grid is ignored at artboard edges.
See animation attached.
It makes me cry.78 votesHi Everyone, thanks for your comments. Re-opening it based on the feedback.
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Smart guides don't work properly
It has been too long for this not to be working right yet. Smart guides aren't smart enough. When smart guides snap to something it has to be exact, not .05 pixels off. Close enough is not good enough. Also, when I drag over an object it needs to snap to that object, not some random shape clear across the pasteboard. If I have to zoom in 2600% to manually align something (which I often do) smart guides and snapping have failed. Is there some ridiculous setting I have to change to get this to work the way it's supposed…
75 votesIt’s dangerous to call things Smart... When they behave dumb, the name sound like an insult. Sadly, this is the case.
Please provide more specific cases, with video proofs, ask you colleagues to share and vote, to move this further. This is the way to force changes to things that are broken — be vocal and persistent. Thank you all and let’s hope we get heard.
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Bug in entering number values in transform panel
Version: CC 22 (and has happened in previous versions)
OS: Windows 10There is a small bug that happens often when using the transform panel. I use it a lot to move and size objects with precision. Many times, I will want to move an object with the X and Y values. I will type a number, press enter and a completely different number value will automatically appear in the box and move it to that value. For example, I want to move an object to 4.25" in the Y axis and after I press enter, a value of 36.0833"…
70 votesIt is now obvious the issue was not fixed fully. The developers are aware of it now. Let’s hope it will be fixed soon enough.
If you have a solid order of steps which reproduce this behavior, share them in comments, because only some machines are affected. Please help the team to isolate it.
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Extra pixel added to image size when exported
When I use "Export for Screens" export option to batch-export artboards many of the resulting JPGs are a pixel larger vertically and/or horizontally that the artboard dimensions within Illustrator. For example I exported a dozen images with artboard sizes of 1200px wide and 1200px high. After exporting the resulting JPGs have a dimension of 1201px wide and/or high. This only happens on some of the exported files and only some of those are effected vertically and horizontally.
Mac OS X Mojave 10.14.4
Illustrator 23.0.3-
illustrator bug.jpg 238 KB -
Screen Shot 2021-12-02 at 9.51.52 am.png 1758 KB -
exporting-issue.png 59 KB -
2021-06-16 14-20-32.mp4 4208 KB -
illustrator_export_bug_2.png 28 KB -
illustrator_export_bug.png 40 KB -
SD21-000-SittingDuckWebinar-ads-GW-v1.ai 4912 KB -
sample exports.ai 1202 KB -
Screenshot 2020-10-27 at 14.34.35.png 614 KB -
Screenshot 2020-10-27 at 14.34.08.png 677 KB -
Screenshot 2020-10-27 at 14.34.35.png 614 KB -
Screenshot 2020-10-27 at 14.34.08.png 677 KB -
bug_01.gif 109 KB -
2urn-shot_1226.png 280 KB -
Export wrong size.ai 155 KB
64 votesThis issue is probably happening because the artboard dimensions are not appropriate for raster export (i.e. are in decimals).
If you make x and y values as the whole numbers in the transform panel (not in decimal), then the extra pixels will not be added to the exported image.That is the workaround, and it’s reported that it’s not always the case.
At the same time — Ai knows the size of artboards to be exported and yet it does not deliver the set sizes, which is not fair. The team is going to rethink the algorithm.
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Performance is extremely slow when using show grids in outline preview
macOS Big Sur 11.4, Illustrator 25.3.1
When switching to outline mode when using show grids, it is almost impossible to keep on working as everything is in slow motion, as if the graphic card is unable to cope. This occurs with a 500 kb file that was trouble free before the last updates.
40 votesIt turns out the problem is fixed only partially in 26.3.1, only for some users, and the performance remains slow when grid is rendered with lines or dots in Outline mode. This applies to zooming, panning and ghosting of objects being moved.
Please help the team by providing your specs and answers to these questions:
1. Does it work fine with grid as dots in Preivew / Outline mode?
2. Does it differ from grid as lines in these modes?
3. What is slow for you exactly? How severe?
4. Is there a difference if you disable 'Grids In Back' option?
5. What are you lines/subdivisions settings?
And any other related feedback is appreciated. Let's track it down and get this really fixed.
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Adjustment of a gradient in Live Paint Bucket (K)
In Illustrator CC2019 the Adjustment of a gradient in Live Painting Bucket (K) does not work.
When in Live Painting Bucket (K) i apply the gradient, then i can not adjust it manually.34 votesThe problem is not fixed, alas, despite the previous fix, and everybody who tried to pick a Gradient tool after selecting a region with the Live Paint Selection tool can see this... OK, back to work with this.
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Selection tool won't grab lines
Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't…
33 votesHi,
Thanks for reporting this issue, Illustrator team really appreciate this. We are able to reproduce this issue and it is currently under review.
Regards
Ankit Goyal
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Pasted artwork does not remember sublayers
When pasting artwork from one file to another with matching layer and sub-layer names, Illustrator will not remember sub layers and pasted artwork has to be re-sorted in to sub layers.
30 votesHi All,
Thanks for reporting this issue and sorry for the inconvenience caused. We are able to reproduce this issue at our end and it is currently under review.
Thanks
Anish Kumar
Illustrator Team -
Still not able to paste (CMD + V) text when creating a new folder in Save as dialog box in Ai 2020
In the latest update the copy and paste option is fixed when trying to do it in the save as dialog box. But if I try to create a new folder with the save as dialog box open I still cannot cmd+v to paste text into the field.
27 votesIllustrator team is working on a fix for this issue
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AltGr key not working
AltGr key does not work as intended, it currently only produces a Ctrl+Alt keypress. On many European keyboard layouts it is used to type e.g. characters @, [, {, |, \, ~, and currency symbols (€, $, £). The only way to circumvent this is to use e.g. Notepad to type in the characters and copy-pasting them, which is a nuisance. All the other Adobe CC apps - just as basically every other Windows app in the world - use AltGr as intended, so why does not Illustrator?
26 votesAltGr is supposed to be equivalent to Alt + ctrl.
At present, when we press e.g. AltGr + E while writing text, we check if any command can handle it and if yes it is not passed to application to handle key event. That’s why existing commands are triggered on those extended char shortcuts.If we want to change the behavior that while writing text key shortcuts (e.g. AltGr + E) should write extended character, Then we will have to sacrifice all the text contextual shortcuts we have at present in app e.g. ctrl + alt + I does something. All those commands would stop working.
This is the reason why we are moving it to the feature -
Color palette overrides fill colors and color modes in Illustrator 2018
Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB…
22 votes -
Alt-Drag to Duplicate (and Shift to align) Only Works Intermittently
Duplicating objects in Illustrator CC 2017 only works on occasion, it is not consistent as it was in previous versions. Holding Shift to align while dragging and duplicating also doesn't work. These were both key features of Illustrator and if there is a way to fix this problem I would be very interested to know how!
22 votesHi,
Thanks for reporting this issue, Illustrator team really appreciate this.
We are able to reproduce this issue and it is currently under review.
Regards
Ankit Goyal -
Can't move paragraph indent markers back to 0 in tab panel
Illustrator CC 2018
Windows 10When I try to move the top or bottom indent markers back to zero, it snaps back to its original place.
If I type 0 in the X: box, it doesn't work.
If I set it to 1, cliclk in the X: box and press the down arrow on my keyboard, it doens't work.The only way to set it back is via the Paragraph panel.
20 votesHi,
Thanks for reporting this bug Illustrator Team really appreciate this.
We are able to reproduce this issue in house and we are investigating it . -
Eyedropper picks wrong CMYK colors from image's RGB preview in CMYK document
I know that AI's eydropper pick color not directly form raster image, but from it's preview, but I think it's terribly wrong, when you pick a color from a CMYK image placed inside CMYK document and get mutated color.
For example, I have photo blended into single colored background and I don't remember which one exactly. I pick this color with eyedropper inside AI to match image edge with vector background and it almost looks OK, but when it's printed, the mismatch is quite visible.
Other people, whose designs I dissect quite often, seem to forget or more likely don't…19 votesHi,
Thanks for reporting this issue.
We are able to reproduce this issue and investigating this further.
Regards
Ankit Goyal
Illustrator Team -
delete anchor point tool selecting bottom object
When two anchors of different objects are layered on top of one another, the delete anchor point tool will always select the bottom object, whether I have the top object selected or not. The add anchor point tool and direct selection will select the top object, but I want to be able to delete the anchor from the top object without having to go into isolation mode. This wasn't the case in the previous version.
18 votes -
和文組版の横組み文字列中の文字回転
Illustratorの日本語組版で、横組み文字列中の1文字を回転すると、文字が上下・左右に暴れて表示されてしまいます。
※縦組み中ではそういった不具合は観察されません。
添付ファイルのように検証してみましたが、その回転の際の原点あるいは挙動原理などがよくわかりません。
例えば、添付ファイル右下のように補正してみても、同じファミリー内でウエイトを変更しただけでもその補正値は変わるようです（平均字面が関係している？）。
和文書体は、（欧文ベールライン位置や平均字面は様々でも）基本的には正方形の仮想ボディに納められていますので、仮想ボディの中心を回転の原点としていただければ、このような補正の手間がなくなるのではないだろうか？ と考えられます。
挙動を変更していただければ、作業者の負担も軽減されるでしょう。なお、このような「横組み文字列中のひと文字を回転する」という処理は、あまり日常的にすることではありませんので、既存ファイルへの影響も軽微なものであろうと考えていますが、変更していただくならば、【その変更を周知】していただくことは大切なことだと申し添えておきます。
よろしくお願いします。
16 votes
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