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1. I am not able to create a new document, the dialog is blank

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   38 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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   adobeG commented  ·  Oct 15, 2020  ·  Edit…  ·  Delete…

   Go to Preferences > General > Check 'Use legacy "File New" interface'. And all is well again. Hope this helps.

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   adobeG supported this idea  ·  Oct 15, 2020
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   adobeG commented  ·  Oct 15, 2020  ·  Edit…  ·  Delete…

   same error on version24.3, the error still exists.

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