Christina
My feedback
1 result found
-
47 votes
An error occurred while saving the comment An error occurred while saving the comment Christina
commented
Same issue. Literally just happened to me, again. Have worked on multiple cloud documents and when I hit the back button in the upper left the file doesn’t save to the cloud like it should. Have wasted many many many hour working on things to then not have it save in the end. Very very frustrating.
Christina
supported this idea
·
So my file originated in AI on my desktop. Once I was completed with the file there I saved it to the cloud and opened the file up in AI on my iPad. As described in a previous post, I would make edits in the file on my iPad, then hit the back button. In doing so a small dialog box would appear indicating it was saving, then when I got to the main AI screen where you can choose what you want to do (open recent files etc.) the file I was working on had a date/time of the original file I had from my desktop; Changes were not saved.
It was a bizarre bug because I only experienced this issue probably 85% of the time. There was also one instance when it looked like my changes saved, as the date/time were updated, however, when edited it again and clicked the back button I would get the saving dialog box but then see a date/time of the original file.
I ended up uninstalling AI from my iPad, reinstalling, and reconnecting my CC account. Since doing so I have not experienced the issue again. Fingers crossed it stays that way.