16 results found

1. When using Apple Pencil it crashes on iPad OS 17

   When using Apple Pen to use pen tool and start making something the app instantly crashes. Any tool will not work. The app is smooth and easy in the menu and it functions normally it just will not tolerate creating anything

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   92 comments  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue has been fixed in a public release 3.0.6.

   Please update it directly from App Store.

   If the issue still persists — please comment back.

2. Lost work - no auto save and no prompt/warning that your work is not saved !!

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   45 votes

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   Resolved (Comments Open)  ·  27 comments  ·  Delete…  ·  Admin →
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3. Font activation problem

   Have problem with loading fonts. It happens to few installed fonts and adobe cc fonts. Not whole but quite lots of fonts have this problem. Think it happens after the update to 1.1.

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   42 votes

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   Resolved (Comments Open)  ·  31 comments  ·  Delete…  ·  Admin →
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4. Join tool to make corners meet

   When two endpoints are selected, a join/trim feature would be ideal to make the corners meet.

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   36 votes

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Hi,

   We already have the feature of join path can be found in Path menu in right bar or the quick actions shown right below the selection.

   Thanks

5. App crashes when using Magic Keyboard. Unable to type.

   When using my Magic Keyboard the app crashes instantly, It then also sometimes doesn’t bring up the keyboard on the screen so im unable to type at all.

   12 votes

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   12 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue has been fixed in a public release 3.0.6.

   Please update it directly from App Store.

   If the issue still persists — please comment back.

6. Rotation handle behind tools-popup for selected object - Illustrator for Ipad

   When an object is selected and user rotates object 180deg with the rotation handle (handle is down/at bottom whereas default it starts above object) the pop-up with tools/options for the object (opacity, stroke, layer stacking, nudge, trash/delete, etc) is layered above the rotation handle in the UI making it impossible to rotate the object again without using the properties panel.

   In light of this, a global suggestion (may not be feasible based on how apple pencil works):
   if the pencil can be detected a short distance from touching the display, perhaps show a cursor with contextual clues as to what the user will do when the pencil touches the display. For instance, hover the pencil close to but not on the corner of a selected object and see the "rotate" cursor that shows up in the desktop version when the cursor is placed in that same position.
   Do the same for a hover-cursor, show a resize/scale cursor when placed on the object's re-size/scale handles to indicate that a resize or scale operation will be done when the pencil touches the display.

   When an object is selected and user rotates object 180deg with the rotation handle (handle is down/at bottom whereas default it starts above object) the pop-up with tools/options for the object (opacity, stroke, layer stacking, nudge, trash/delete, etc) is layered above the rotation handle in the UI making it impossible to rotate the object again without using the properties panel.

   In light of this, a global suggestion (may not be feasible based on how apple pencil works):
   if the pencil can be detected a short distance from touching the display, perhaps show a cursor with contextual clues as to what… more

   8 votes

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   Resolved (Comments Open)  ·  0 comments  ·  Delete…  ·  Admin →
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7. Coloring via Blob Brush doesnt save! Save work only with filled pen!

   2h lost, do something with this pls

   8 votes

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   Resolved (Comments Open)  ·  3 comments  ·  Delete…  ·  Admin →
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8. How to copy something to another file

   How to copy something to another file

   5 votes

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   Resolved (Comments Open)  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Hi,

   You can copy art from one document by clicking copy in “Edit” menu in the right bar, then go back to home and open new document. Do a double tap or select “Paste” option from edit menu.

   Thanks

9. Vectorize isn’t showing up where it’s supposed to

   Vectorize isn’t showing up in the object toolbar.

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   3 votes

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   9 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   No new reports on that, so I believed it’s fixed. If not — please comment back.

10. I can't make the text I write to follow the line I draw, how can I do this
    3 votes

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    Resolved (Comments Open)  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Hi,

    Please follow below link to understand how we can use type on a path.
    https://helpx.adobe.com/in/illustrator/using/create-text-designs-ipad.html

    Thanks

11. Unable to rename layers

    I assume double clicking
    renames layers but I’m unable to do so and cannot find a way to do it

    2 votes

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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    The way to rename layers is to flick the layer name in the layers panel to the left and click on ‘T’ icon to rename the layer.

12. Can’t change language on iPad version

    It automatically set a Japanese version....can’t switch to other languages

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    Resolved (Comments Open)  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Hi,

    You can language from Apple Settings > Illustrator > Language.

    Thanks

13. Expand button is inactive. Cannot expand text. What’s wrong?
    1 vote

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    Resolved (Comments Open)  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Hi,

    There is option to outline text in Text menu in right bar .
    Thanks

14. Language

    Добрый день. На моем IPad приложения Adobe Illustrator, Adobe Photoshop устанавливаются на немецком языке хотя в Creative Cloud я поставил английский язык. Помогите пожалуйста

    1 vote

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    Resolved (Comments Open)  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Здравствуй,

    Язык приложения зависит от языка iPad, а не от языка, выбранного вами в Creative Cloud. Пожалуйста, обновите свой язык до английского на вашем iPad, чтобы установить английскую версию.
    Если язык английский, и вы все еще сталкиваетесь с проблемой, пожалуйста, ответьте на эту тему.

    Спасибо

15. In andere laag plaatsen in een dokument?

    Kan ik een item verplaatsen naar een andere laag? Is er een copy paste optie?

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    Resolved (Comments Open)  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Hoi,

    U kunt een object verplaatsen door lang op de afbeelding in het lagenpaneel te drukken en het vervolgens naar de gewenste laag te slepen.
    Er is ook een optie voor kopiëren en plakken in het bewerkingsmenu.

    Bedankt

16. Can’t access properties, combine shapes, and other functions

    They are greyed out - is there a reason - I’m on an iPad Pro

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