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Anonymous

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    Hi,

    After having investigated the issue with some users , we have been able to find a reproducible scenario for this issue which is due to using a specific color profile which is Generic-CMYK.

    Our team is working on fixing this issue on priority.Until the issue is fixed please follow the below steps as a workaround :

    1. Go to Edit → Color Settings
    2. Under Settings set the default color profile → North America General Purpose 2
    3.Press OK

    Then try creating new document.

    Incase with the above workaround still the issue is observed at your end, please let us know in the comments .

    With Best Regards,
    Aishwarya G Gadodia

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    Anonymous commented  · 

    25.4.1 fixed it for me too! Finally!

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    Anonymous commented  · 

    @illustrator Engineering @Aishwarya G Gadodia
    I have downloaded the Beta version of Illustrator and the bug still persists, and I have tried the color profile trick but it does not help either.

    So I keep using my previous version 25.2.3

    Here are my specs:
    OS:
    Windows 64bit Pro - 21H1 (updated).

    GPU 1:
    Nvidia GeForce GTX 1650 Ti , version: 27.21.14.5266

    GPU 2:
    Intel(R) UHD Graphics, version: 27.20.100.9466

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    Hi,

    For me, the bug occurs when switching from the Outline view and back to GPU preview.
    When I do this, I lose my GPU preview after the Outline view.

    Here is my config:
    Windows 10 Pro 64 2004 Build.
    Nvidia Geforce GTX 1650 Ti Max Q 27.21.14.5256 (from the Lenovo website).
    Intel UHD Graphics 27.20.100.8729.

    My fix was to downgrade from 25.1 to 25.0.1

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