Translate Ideas and Comments
Choose language:
There was an error during translation


My feedback

  1. 56 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea


    After having investigated the issue with some users , we have been able to find a reproducible scenario for this issue which is due to using a specific color profile which is Generic-CMYK.

    Our team is working on fixing this issue on priority.Until the issue is fixed please follow the below steps as a workaround :

    1. Go to Edit → Color Settings
    2. Under Settings set the default color profile → North America General Purpose 2
    3.Press OK

    Then try creating new document.

    Incase with the above workaround still the issue is observed at your end, please let us know in the comments .

    With Best Regards,
    Aishwarya G Gadodia

    An error occurred while saving the comment
    Anonymous commented  · 

    25.4.1 fixed it for me too! Finally!

    An error occurred while saving the comment
    Anonymous commented  · 

    @illustrator Engineering @Aishwarya G Gadodia
    I have downloaded the Beta version of Illustrator and the bug still persists, and I have tried the color profile trick but it does not help either.

    So I keep using my previous version 25.2.3

    Here are my specs:
    Windows 64bit Pro - 21H1 (updated).

    GPU 1:
    Nvidia GeForce GTX 1650 Ti , version:

    GPU 2:
    Intel(R) UHD Graphics, version:

    Anonymous supported this idea  · 
    An error occurred while saving the comment
    Anonymous commented  · 


    For me, the bug occurs when switching from the Outline view and back to GPU preview.
    When I do this, I lose my GPU preview after the Outline view.

    Here is my config:
    Windows 10 Pro 64 2004 Build.
    Nvidia Geforce GTX 1650 Ti Max Q (from the Lenovo website).
    Intel UHD Graphics

    My fix was to downgrade from 25.1 to 25.0.1

Feedback and Knowledge Base