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Mariia

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  1. 44 votes

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    75 comments  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →
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    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Mariia commented  · 

    If you see the same problem in 25.2.3, could you please collect logs via Log Collector:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    And post here the Logs ID, so we can take a look.

    Thanks!

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    Mariia commented  · 

    Hi everyone,

    Thanks a lot for reporting this issue and helping us to investigate.

    This problem is set to a higher priority and we are trying our best to deliver the fix as soon as possible.
    This is something that can't fixed independently on CCLibraries side, but requires applications updates. We will keep this thread updated!

    This is not ideal, but you can try the workarounds to get unblocked while the fix is on its way:
    - unplug external monitor;
    - downgrade the application version to the previous;
    - set your machine not to go sleep.

    Apologies for the inconvenience and thank you for your patience!

    Mariia
    CCLibraries Team

  2. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →
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    Mariia commented  · 

    Hi,

    Could you please provide more details?
    I've tried drag and drop a new asset from the local machine to Libraries Panel, then placed it to the canvas as linked. Have no issues with that on Mac M1. Am I missing anything?
    Thank you.

  3. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →
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    Mariia commented  · 

    Could you please help with the steps? I've tried to rename Ai file in CCLibraries is Illustrator and then place it to canvas - working as expected.
    Thanks!

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