Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
156 results found
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Libraries Panel broken
Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.
46 votesI am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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31 votes
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Libraries panel not loading. Signed in but Creative Cloud Library saying signed out!
Signed into cloud but message in illustrator Libraries panel gives message "to use Creative Cloud Libraries please sign in to Creative Cloud"
30 votesPlease get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Libraries Panel Disappears and cannot be accessed once reopened when you use Ctrl + [ after selecting a swatch or asset from it.
When editing objects colors using swatches, or pulling in an item from the library, if you immediately use Ctrl+[ to change the layer your selection is on, it closes the library panel. When reopened, none of the items in the library appear in the panel, and you cannot save changes to any assets you have currently open
22 votesI am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Can't input search or rename Japanese in the Creative Cloud Library panel
• Windows 10 20H2
• Illustrator 25.1Can't input Japanese in the Creative Cloud Library panel.
• Input Japanese in the search box
• Rename the registered library in JapaneseChecking with 3 PC.
Original message (written by Japanese) :
Creative Cloud ライブラリのパネルで、日本語入力ができません。
• 検索ボックスで日本語入力ができない
• 登録済みのライブラリに対して日本語でのリネームができない3台のPCで確認をしています。
18 votesI am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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"Place copy" of RGB CC library item in CMYK doc changes document color setting to RGB
Illustrator 21.1.0
1. Created text or other items in an RGB AI doc.
2. Add to CC library via drag and drop.
3. Open CMYK AI doc
4. Right click the RGB item and select "Place Copy" (looks like that's cut off on the GIF — probably recorded with too few frames).Expected result: RGB items converted to CMYK
Actual result: CMYK doc converted to RGB
16 votesHi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
CC Library complains about Legacy format in AI 2020
In AI 24.0.1, drag an object to a library and this message appears:
"Saving to a legacy format may cause some changes to your text layout and disable some editing features when the document is read back in. Do you want to continue?"
See also:
https://community.adobe.com/t5/illustrator/problem-saving-vector-graphic-to-library/m-p/10766805#M15616613 votesHi,
Thanks for reaching out.
Kindly try out the following steps as the resolution for this issue -
1. Close Illustrator in-case it is already open
2. Go to the following folder C:\Users\username\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\locale\x64\New Document Profiles for mac ~User/Library/Appliction Support/Adobe/Adobe Illustrator 24/locale/New Document Profiles
3. Take backup of this somewhere
4. Delete the original folder
5. Re-launch IllustratorThanks
Ankit Goyal -
library colors covert process colors to spot when bringing them into a new document
OS/AI versions: 2013 Mac Pro w Mojave. Illustrator CC 23.0.4
Creating process colors in Illustrator, adding them to a library, then using them in another document converts the colors to spot.
To reproduce this bug:
Open a new document in illustrator.
Define a process color and save it to a Library.
Open a new document.
Create a box.
Fill the box with the Library color.Expected: The box should be filled with a process color.
Result: The box is filled with a spot color.9 votes -
Libraries panel goes unresponsive or displays oversized icons
Tee rendering of this panel is incorrect, it doesn't let me align it properly with other panels.
Items in the panel are rendered large.8 votesI am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Editing a small CC Library object breaks the thumbnail
Editing small CC Library items leads to imminent damage to it's thumbnail.
1 Create an object in Illustrator (for testing purpose make it 4pt x 4pt)
2 Add it to cc library (noth that thumbnail is generated properly)
3 Edit the cc lib. object in illustrator (anything will do just add a rectangle anywhere on the canvas)
4 Save/close the CC lib objectExpected: the thumbnail is updated and represents the content of the CC item
Observed: the thumbnail is ridiculously small/not readableCheck the screenshots and video attached.
7 votesHi Valerii,
Thanks for the confirmation. Since we are able to reproduce the issue, so we will review it and prioritize accordingly.
Thanks
Anish -
Place Options in CC Libraries
I'm having an issue with Illustrator 2018 (22.0.1) in regards to place a copy of a CC Library item in a document. This release has ruined my workflow!
I use the Paste Remembers Layers option in the Layers panel options a lot. In all other Illustrator CC releases, If Paste Remembers Layers was checked on, the pasted CC Library item would adhere to the Paste Remembers Layers option. Furthermore, while it's nice sometimes to have a loaded cursor of multiple library items, it can be cumbersome more often than not.
I don't know if these are bugs or intentional changes,…
7 votes -
Can't Delete User Defined Swatches
I can't seem to find a way to delete my user defined swatches (or brushes) from the adobe library. Even when i look in my Mac Library folder I can't find where they are stored to delete them that way. I've tried saving over them with new ones by the same name but that just duplicated them. It would be nice if there was an easier way to organize + delete swatches, but I feel like Adobe makes a lot of features unnecessarily complicated.
6 votes -
Illustrator 26.3.1 loses Libraries after computer wakes from sleep
Using Illustrator 26.3.1 , if you have your illustrator open and set your computer to sleep, the next time you wake it up and try resuming your work, libraries will be blank and say "Install Creative Cloud Library". If you restart Illustrator, it works fine until the next time you sleep your computer. Version 26.2.1 does not have this problem.
6 votes -
Editing Library-Item Name prompts "Move Object" pop up.
After the most recent update to Adobe Illustrator (v. 23.0) on Windows 64-bit system. Every time I name/rename an object added to my Library panel, on hitting 'Enter/Return' to save the change and leave the edit state, the 'Move Object' pop-up appears (and I have to close it to return to what I was doing.
As I've been adding a series of icons to my Adobe CC Library, this is a very tedious process to close this pop-up every. single. time.
Please fix. Thank you :)
6 votes -
6 votes
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Color theme not matching color in document
AI Version 25.4.1
Mac OS Big Sur 11.5.1When selecting a color from a color theme, it appears faded/darker in the AI Document. Upon checking the RGB values, they do not match the values in the color theme. I have attached three examples plus what the document should look like (after manual input of the RGB values).
5 votes -
CC Libraries won't load or respond
Make it work as intended. Very very frustrating.
5 votes -
Library Drop Down Fails (Creative Cloud not specific to Illustrator)
Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.
https://www.youtube.com/watch?v=vhPEVZpS0k4
Fix is to open Library window wider, or right-click.
5 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Font Active yet not showing on Apps
I have active fonts on https://fonts.adobe.com/ yet on Photoshop and Illustrator, and other apps, they are not showing up, even after activating 'Missing Fonts' they appear with a small dot • after the font, but not available on display.
I am up to date on app versions and running macOS BigSur 11.6.1
4 votes -
Illustrator v26.0.1 will not Save, Save As to Computer or Export (macOS Monterey v12.0.1)
I have tried:
- Full Disk Access
- Deselect Save in Background
- Uninstall and reinstall
- Fully updated
- And the rest.4 votes
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