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Anonymous

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    Hi,

    After having investigated the issue with some users , we have been able to find a reproducible scenario for this issue which is due to using a specific color profile which is Generic-CMYK.

    Our team is working on fixing this issue on priority.Until the issue is fixed please follow the below steps as a workaround :

    1. Go to Edit → Color Settings
    2. Under Settings set the default color profile → North America General Purpose 2
    3.Press OK

    Then try creating new document.

    Incase with the above workaround still the issue is observed at your end, please let us know in the comments .

    With Best Regards,
    Aishwarya G Gadodia

    An error occurred while saving the comment
    Anonymous commented  · 

    I have one file that's not working so I created a new file which was working fine initially until I copied over the content form the old file. I tried it again and only copied over the text and it worked, then as soon as I copied over the image from the old file it stopped working. So seems to be specific to certain elements I have on my page.

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