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Amelie

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    Hi,

    After having investigated the issue with some users , we have been able to find a reproducible scenario for this issue which is due to using a specific color profile which is Generic-CMYK.

    Our team is working on fixing this issue on priority.Until the issue is fixed please follow the below steps as a workaround :

    1. Go to Edit → Color Settings
    2. Under Settings set the default color profile → North America General Purpose 2
    3.Press OK

    Then try creating new document.

    Incase with the above workaround still the issue is observed at your end, please let us know in the comments .

    With Best Regards,
    Aishwarya G Gadodia

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    Amelie commented  · 

    I'm glad I found this thread. I was having a similar issue. Starting a brand new file in Illustrator with GPU Preview enabled but then placing a jpeg I created in Photoshop caused the document to switch to CPU Preview (GPU greyed out). Reinstalled version 25.0 and it is fine.

    I thought the issue was my monitor and/or my pantone swatches. I spent so much time adjusting the colours in my files before realizing it was the preview mode that was messed up. Frustrating!

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