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Leo B.

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    After having investigated the issue with some users , we have been able to find a reproducible scenario for this issue which is due to using a specific color profile which is Generic-CMYK.

    Our team is working on fixing this issue on priority.Until the issue is fixed please follow the below steps as a workaround :

    1. Go to Edit → Color Settings
    2. Under Settings set the default color profile → North America General Purpose 2
    3.Press OK

    Then try creating new document.

    Incase with the above workaround still the issue is observed at your end, please let us know in the comments .

    With Best Regards,
    Aishwarya G Gadodia

    An error occurred while saving the comment
    Leo B. commented  · 

    Having the same problem with the GPU preview, it turns grey and can't go back to it after it happens, it renders the app useless.

    Illustrator 25.2.3
    OS: Mac OS Mojave
    GPU: AMD Readeon Pro 580
    RAM: 40 GB Memory

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