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Heather Bailey

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  1. Black Boxes appear and Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1

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    28 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Heather Bailey commented  · 

    I'm having this issue as well—September 2021. Attached is a screenshot zoomed at 2400% (which looks good), and also a screenshot at the next zoom jump of 3200% with all items selected. If they are not selected, nothing shows at all—just a gray background. I did work on the file briefly in Illustrator for iPad, then I airdropped the file to my computer and began working on it again in Illustrator 2020 for Mac (in case that iPad detail helps ferret out the issue).

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