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AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator)

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  1. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) shared this idea  · 
  2. 4 votes

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  3. 12 votes

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    7 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ankit Goyal
    Illustrator Team

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    Unfortunately we are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    1)Are you able to Activate Fonts from:
    a)Creative Cloud Desktop Fonts tab
    b)Adobe Fonts Website
    c)Adobe Illustrator Character panel Find More tab
    d)Open a missing font file.

    when you activate Fonts from above method:
    e)Do you get CCD Fonts Activate Notification
    f)Were these fonts available in AI or any other adobe apps like InDesign after activation.

    If font is getting installed and not appearing in Ai then please do below mentioned steps as workaround and let us know result:
    MAC: /Users//Library/Preferences/Adobe Illustrator 25 Settings//
    Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings\\x64\
    Save the following files to some other location and Delete the following files:
    i)AdobeFnt_CMaps.lst
    ii)AdobeFnt_OSFonts.lst
    iii)FontFeatureCache.jason

    If you are not able to install font itself, please proceed with below steps:
    i)QUIT AI and CCD
    ii)can you try force quit coresync from task manager in win and activity monitor on mac
    iii)Relaunch CCD and Illustrator and try to activate fonts again

    Kindly provide above information and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Will it be possible for you to join a Teams Debugging session with the Illustrator team so that we can isolate this issue further?
    If yes, then please do let me know about your available time so that I can schedule a Teams session accordingly.

    Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 10 pm IST.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Lanai,

    Thank you for bringing this issue to our attention. We would request you to try the below steps and see if this resolves the issue.

    Step 1: Close Illustrator

    Step 2 Open preferences folder on your machine
    If you are using “Adobe Illustrator CC 2017” then your preferences folder will be “Adobe Illustrator 21 Settings”
    If you are using “Adobe Illustrator CC 2015.3” then your preferences folder will be “Adobe Illustrator 20 Settings”

    MAC: /Users/<User Name>/Library/Preferences/Adobe Illustrator 21 Settings/<Locale e.g. en_US>/
    Win: C:\Users\<User Name>\AppData\Roaming\Adobe\Adobe Illustrator 21 Settings\<Locale e.g. en_US>\x64\

    Save the following files to some other location and Delete the following files:
    AIMenuFaceCache
    AdobeFnt_CMaps.lst
    AdobeFnt_OSFonts.lst
    FontFeatureCache.jason

    Please relaunch adobe illustrator and Check the font should appear in the Font List of character Panel.

    Regards
    Ankit Goyal

  4. 12 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment

    Hi Spiky ,

    Thanks for your response .
    We have tried to address this issue in our Prerelease build of 25.2.2 and fix is not yet available to BETA of 25.3 .
    Kindly try with the Prerelease build of version 25.2.2 from CCD “Prerelease” tab in Categories section.

    Regards
    Ankit Goyal

  5. 4 votes

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    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) supported this idea  · 
  6. 1 vote

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    Hi,

    Thank you all for reporting this issue and providing us your valuable feedback.
    Kindly help Illustrator Team to nail this issue down further:
    1)Kindly provide video ,Test Steps or File via File→Package with which you are still facing this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) shared this idea  · 
  7. 2 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) supported this idea  · 
  8. 16 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment

    >> @Anonymous: same problem here, any fix?this is terrible

    Hi,

    Kindly let us know the following information:
    1. Have you tried the build posted at https://adobe.ly/1o2SDsg which has the fix available?
    2. How were you connected to the internet?
    3. On which operating system are you facing this slowness issue?

    Regards,
    Ankit Goyal
    Illustrator Team

  9. 10 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment

    Hi,

    Apologies for the inconvenience caused to you by this Issue.

    We are unable to reproduce this issue from Scratch , while investigating the file provided on the UV we found when we copy paste the text inside the text object to Text Editor(like Notepad, Sublime) we are able to see the extra Characters which appears on Outline in Illustrator.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Are you able to recreate this issue in a fresh document or How such file can be actually created .
    2)Kindly provide the steps/Video to recreate the file from scratch in which issue is reproducible.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks & Regards
    Ankit Goyal

  10. 19 votes

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    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes , Kindly follow the steps mentioned on the Kb Article "https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html

    If they don’t solve the problem, collect the logs as per instruction in the troubleshooting page and email to fontsupport@adobe.com and support@typekit.com .

    An error occurred while saving the comment

    Hi Loren,

    Kindly recheck the Kb article link we have updated the link page.

    Thanks
    Ankit Goyal

  11. 5 votes

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    Added To Backlog  ·  Anish Kumar responded

    Hi,

    Thanks for submitting this request , Illustrator team really appreciate this.
    We had taken your feedback on this and added it to backlog

    An error occurred while saving the comment

    Hi,

    Thanks for submitting this request , Illustrator team really appreciate this.

    We had taken your feedback on this.

    Regards
    Ankit Goyal

  12. 10 votes

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    9 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
    2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
    It will help us to understand your issue more clearly and we can investigate this further.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    An error occurred while saving the comment

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
    2)Can you kindly provide Test File via (File->Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
    It will help us to understand your issue more clearly and we can investigate this further.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal

  13. 5 votes

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    An error occurred while saving the comment

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes,Kindly provide Test file(Via File->Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  14. 25 votes

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    32 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes,Kindly provide Test file(Via File->Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  15. 6 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    An error occurred while saving the comment

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes,Kindly provide some video , Test file(Via File->Package) & some steps with which you are facing issue and share with us at <ShareWithAI@adobe.com> in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  16. 10 votes

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    9 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment

    Hi Ryan,

    Please update Illustrator to version 23.0.3, i am unable to reproduce on the latest release.

    Regards
    Ankit Goyal

  17. 25 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment

    Hi,

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and we are investigating it .

    Meanwhile ,kindly use workaround of using fresh preferences by renaming your preference folder "Adobe Illustrator <version number> Settings" at below mentioned location
    Win: <OSDisk>\Users\<username>\AppData\Roaming\Adobe\
    Mac: <OSDisk>/Users/<username>/Library/Preferences/

    Regards
    Ankit Goyal

  18. 40 votes

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    62 comments  ·  Illustrator (Desktop) Bugs » Gradients  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment

    Hi Alex,

    Thanks for reporting this issue.
    Can you kindly provide following information:
    1)For Win: Go to Help->About Illustrator and Tell us the Illustrator version you are seeing 23.0.1 or 23.0.2?
    Mac: go to Illustrator->About Illustrator and Tell us the Illustrator version you are seeing 23.0.1 or 23.0.2?
    2)Kindly provide Steps with which you are facing issue.

    Regards
    Ankit Goyal

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    We had taken you feedback on this.

    Regards
    Ankit Goyal

  19. 29 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi ML,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    Kindly provide following information and share with us at <ShareWithAI@adobe.com> in a Zip file. Please mention the title of this issue as the subject of the mail.

    1)Is there any particular file with which you are facing issue or it is in general?
    2)if possible You can share the Test File package via FIle->Package .
    3)Kindly share your preferences folder with us
    MAC: /Users/<User Name>/Library/Preferences/Adobe Illustrator 23 Settings/<Locale e.g. en_US>/
    Win: C:\Users\<User Name>\AppData\Roaming\Adobe\Adobe Illustrator 23 Settings\<Locale e.g. en_US>
    4)Kindly provide some video or Test Steps with which you are facing the issue.

    Regards
    Ankit Goyal

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Micah,

    Thanks for re-sending mail to us.
    I have received your mail , We need few more information to reproduce this issue in house mailing you on same thread.

    Regards
    Ankit Goyal

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Mlcah Johnston,

    Kindlly resend your screen capture video , i am unable to find your email.
    Kindly mention user voice issue title on Subject or give reference to this post.

    Thanks & Regards
    Ankit Goyal

    An error occurred while saving the comment
    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Stacy,

    Thanks for reporting this issue, Illustrator team really appreciate this.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is there any particular file with which you are facing issue or it is in general?
    2)Kindly provide some video , Test file or some steps with which you are facing issue share with us at <ShareWithAI@adobe.com> in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal

  20. 30 votes

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    45 comments  ·  Illustrator (Desktop) Bugs » Gradients  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) commented  · 

    Hi Luis,

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and we are investigating it .

    Regards
    Ankit Goyal

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