Ankit goyal(Illustrator Team)

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  1. 10 votes
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    2 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →
    Ankit goyal(Illustrator Team) commented  · 

    Hi,

    Apologies for the inconvenience caused to you by this Issue.

    We are unable to reproduce this issue from Scratch , while investigating the file provided on the UV we found when we copy paste the text inside the text object to Text Editor(like Notepad, Sublime) we are able to see the extra Characters which appears on Outline in Illustrator.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Are you able to recreate this issue in a fresh document or How such file can be actually created .
    2)Kindly provide the steps/Video to recreate the file from scratch in which issue is reproducible.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks & Regards
    Ankit Goyal

  2. 14 votes
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    12 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes , Kindly follow the steps mentioned on the Kb Article "https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html

    If they don’t solve the problem, collect the logs as per instruction in the troubleshooting page and email to fontsupport@adobe.com and support@typekit.com .

    Ankit goyal(Illustrator Team) commented  · 

    Hi Loren,

    Kindly recheck the Kb article link we have updated the link page.

    Thanks
    Ankit Goyal

  3. 6 votes
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    1 comment  ·  Illustrator Feature Requests » Type  ·  Flag idea as inappropriate…  ·  Admin →
    Ankit goyal(Illustrator Team) commented  · 

    Hi,

    Thanks for submitting this request , Illustrator team really appreciate this.

    We had taken your feedback on this.

    Regards
    Ankit Goyal

  4. 12 votes
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    7 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →
    Ankit goyal(Illustrator Team) commented  · 

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine on Latest version 23.0.3 ? Is this issue happening on the particular file or also reproducible on the New Document?
    2) Kindly provide some video , Test file(Via File->Package) & some steps with which you are facing this issue and share with us.
    3) Are you also facing this issue in Outline Mode?
    4) Kindly turn your Network Off & Icould off, Repeat your steps with which you are facing issue and share your finding with us are you still facing the same issue?
    5) Is this issue also reproducible on previous version of Ai i.e. 22.1 , Adobe Illustrator CC 2018?
    6) Which operating system you are using Windows or Mac and Which OS version ?
    Kindly provide your system information :
    Win:
    In the Run window, enter msinfo32 and click OK to open the System Information window.
    In the System Information window, choose File > Save.
    Save the file in .NFO format on the desktop and share with us
    Mac:
    Click on Apple Icon->About this Mac->System Information
    File->Save , Save the file and share with us.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal

  5. 6 votes
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    4 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
    2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
    It will help us to understand your issue more clearly and we can investigate this further.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Ankit goyal(Illustrator Team) commented  · 

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
    2)Can you kindly provide Test File via (File->Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
    It will help us to understand your issue more clearly and we can investigate this further.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal

  6. 6 votes
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    3 comments  ·  Illustrator Bugs » Effects  ·  Flag idea as inappropriate…  ·  Admin →
    Ankit goyal(Illustrator Team) commented  · 

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes,Kindly provide Test file(Via File->Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  7. 7 votes
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    6 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Ankit goyal(Illustrator Team) commented  · 

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes,Kindly provide Test file(Via File->Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  8. 6 votes
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    4 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →
    Ankit goyal(Illustrator Team) commented  · 

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes,Kindly provide some video , Test file(Via File->Package) & some steps with which you are facing issue and share with us at <ShareWithAI@adobe.com> in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  9. 10 votes
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    9 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Ankit goyal(Illustrator Team) commented  · 

    Hi Ryan,

    Please update Illustrator to version 23.0.3, i am unable to reproduce on the latest release.

    Regards
    Ankit Goyal

  10. 25 votes
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    33 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →
    Ankit goyal(Illustrator Team) commented  · 

    Hi,

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and we are investigating it .

    Meanwhile ,kindly use workaround of using fresh preferences by renaming your preference folder "Adobe Illustrator <version number> Settings" at below mentioned location
    Win: <OSDisk>\Users\<username>\AppData\Roaming\Adobe\
    Mac: <OSDisk>/Users/<username>/Library/Preferences/

    Regards
    Ankit Goyal

  11. 39 votes
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    58 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Ankit goyal(Illustrator Team) commented  · 

    Hi Alex,

    Thanks for reporting this issue.
    Can you kindly provide following information:
    1)For Win: Go to Help->About Illustrator and Tell us the Illustrator version you are seeing 23.0.1 or 23.0.2?
    Mac: go to Illustrator->About Illustrator and Tell us the Illustrator version you are seeing 23.0.1 or 23.0.2?
    2)Kindly provide Steps with which you are facing issue.

    Regards
    Ankit Goyal

    Ankit goyal(Illustrator Team) commented  · 

    Hi,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    We had taken you feedback on this.

    Regards
    Ankit Goyal

  12. 29 votes
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    17 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →
    Ankit goyal(Illustrator Team) commented  · 

    Hi ML,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    Kindly provide following information and share with us at <ShareWithAI@adobe.com> in a Zip file. Please mention the title of this issue as the subject of the mail.

    1)Is there any particular file with which you are facing issue or it is in general?
    2)if possible You can share the Test File package via FIle->Package .
    3)Kindly share your preferences folder with us
    MAC: /Users/<User Name>/Library/Preferences/Adobe Illustrator 23 Settings/<Locale e.g. en_US>/
    Win: C:\Users\<User Name>\AppData\Roaming\Adobe\Adobe Illustrator 23 Settings\<Locale e.g. en_US>
    4)Kindly provide some video or Test Steps with which you are facing the issue.

    Regards
    Ankit Goyal

    Ankit goyal(Illustrator Team) commented  · 

    Hi Micah,

    Thanks for re-sending mail to us.
    I have received your mail , We need few more information to reproduce this issue in house mailing you on same thread.

    Regards
    Ankit Goyal

    Ankit goyal(Illustrator Team) commented  · 

    Hi Mlcah Johnston,

    Kindlly resend your screen capture video , i am unable to find your email.
    Kindly mention user voice issue title on Subject or give reference to this post.

    Thanks & Regards
    Ankit Goyal

    Ankit goyal(Illustrator Team) commented  · 

    Hi Stacy,

    Thanks for reporting this issue, Illustrator team really appreciate this.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is there any particular file with which you are facing issue or it is in general?
    2)Kindly provide some video , Test file or some steps with which you are facing issue share with us at <ShareWithAI@adobe.com> in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal

  13. 2 votes
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    2 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Ankit goyal(Illustrator Team) commented  · 

    Hi Marek & Dllyana,

    Thanks for sharing this issue,Illustrator team really appreciate this.
    You can deselect the selected color stop via Escape key when you are in gradient tool. I hope this works for you as a workaround to deselect the selected color stop.

    Regards
    Ankit Goyal

  14. 14 votes
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    Under Review  ·  9 comments  ·  Illustrator Bugs » Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
    Ankit goyal(Illustrator Team) commented  · 

    Hi Luis,

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and we are investigating it .

    Regards
    Ankit Goyal

  15. 34 votes
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    26 comments  ·  Illustrator Bugs » Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Ankit goyal(Illustrator Team) commented  · 

    Hi,

    Thanks for reporting , we are able to reproduce this bug ,send it to engineering team for further investigation.

    Regards
    Ankit Goyal

    Ankit goyal(Illustrator Team) commented  · 

    Hi Joaqulm,

    Thanks for reporting this issue, illustrator team really appreciate this.
    Kindly provide more information on this scenario like workflow/steps in which you are facing the issue or video or gif so that we can investigate this further.

    Regards
    Ankit Goyal
    Illustrator team

  16. 41 votes
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    Under Review  ·  40 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Ankit goyal(Illustrator Team) commented  · 

    Hi,

    Thanks for reporting , we are able to reproduce this bug ,send it to engineering team for further investigation.

    Regards
    Ankit Goyal

    Ankit goyal(Illustrator Team) commented  · 

    Hi Ferdinand Kuchlmayr,

    Thanks for your response , Please share you preferences with us at <ShareWithAI@adobe.com> in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal

    Ankit goyal(Illustrator Team) commented  · 

    Hi ,

    Thanks for reporting this issue to us, illustrator team really appreciate this.
    I am unable to reproduce this issue in house ,
    Kindly provide more information like your preferences
    Win: <OSDisk>\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator <version number> Settings\<Locale>\x64\Workspaces\
    Mac:1
    <OSDisk>/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/<Locale>/<Workspaces>
    so that we can investigate this scenario further.

    Regards
    Ankit Goyal

  17. 23 votes
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    11 comments  ·  Illustrator Bugs » Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
    Ankit goyal(Illustrator Team) commented  · 

    Hi ,

    Thanks for providing information, we are able to reproduce this bug in house and send it for further investigation.

    Regards
    Ankit goyal

    Ankit goyal(Illustrator Team) commented  · 

    Hi ,

    Thanks for reporting this issue to us, illustrator team really appreciate this.
    I am unable to reproduce this issue in house ,
    Kindly provide more information like steps in which you are facing the issue or video or gif so that we can investigate this scenario further.

    Regards
    Ankit Goyal

  18. 52 votes
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    Under Review  ·  6 comments  ·  Illustrator Bugs » Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
    Ankit goyal(Illustrator Team) commented  · 

    Hi Luis,

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and send it to engineering team for further investigation.

    Regards
    Ankit Goyal

  19. 2 votes
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    1 comment  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →
    Ankit goyal(Illustrator Team) commented  · 

    Hi Christopher,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    I am unable to reproduce this issue in house, Kindly provide us File(via File->Package)/Steps/video/gif so that we can investigate further.

    Thanks
    Ankit Goyal
    Illustrator Team

  20. 1 vote
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    Need More Info  ·  1 comment  ·  Illustrator Bugs » Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
    Ankit goyal(Illustrator Team) commented  · 

    Hi Egor,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    We are not able to reproduce this issue “Freeform gradient shows RGB values when you work in CMYK space” , Kindly provide us some test file/video/gif so that we can investigate this further.

    Thanks
    Ankit Goyal
    Illustrator Team

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