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AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator)

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  1. 2 votes
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    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) supported this idea  · 
  2. 1 vote
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    0 comments  ·  Illustrator (Desktop) Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you all for reporting this issue and providing us your valuable feedback.
    Kindly help Illustrator Team to nail this issue down further:
    1)Kindly provide video ,Test Steps or File via File→Package with which you are still facing this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  3. 2 votes
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    AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) supported this idea  · 
  4. 17 votes
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    12 comments  ·  Illustrator (Desktop) Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes , Kindly follow the steps mentioned on the Kb Article "https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html

    If they don’t solve the problem, collect the logs as per instruction in the troubleshooting page and email to fontsupport@adobe.com and support@typekit.com .

    An error occurred while saving the comment

    Hi Loren,

    Kindly recheck the Kb article link we have updated the link page.

    Thanks
    Ankit Goyal

  5. 6 votes
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    1 comment  ·  Illustrator (Desktop) Feature Requests » Type  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Hi,

    Thanks for submitting this request , Illustrator team really appreciate this.

    We had taken your feedback on this.

    Regards
    Ankit Goyal

  6. 6 votes
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    5 comments  ·  Illustrator (Desktop) Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
    2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
    It will help us to understand your issue more clearly and we can investigate this further.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    An error occurred while saving the comment

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
    2)Can you kindly provide Test File via (File->Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
    It will help us to understand your issue more clearly and we can investigate this further.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal

  7. 6 votes
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    3 comments  ·  Illustrator (Desktop) Bugs » Effects  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes,Kindly provide Test file(Via File->Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  8. 6 votes
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    4 comments  ·  Illustrator (Desktop) Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes,Kindly provide some video , Test file(Via File->Package) & some steps with which you are facing issue and share with us at <ShareWithAI@adobe.com> in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  9. 2 votes
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    1 comment  ·  Illustrator (Desktop) Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Hi Christopher,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    I am unable to reproduce this issue in house, Kindly provide us File(via File->Package)/Steps/video/gif so that we can investigate further.

    Thanks
    Ankit Goyal
    Illustrator Team

  10. 8 votes
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    An error occurred while saving the comment

    Hi Egor,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    We are not able to reproduce this issue “Freeform gradient shows RGB values when you work in CMYK space” , Kindly provide us some test file/video/gif so that we can investigate this further.

    Thanks
    Ankit Goyal
    Illustrator Team

  11. 20 votes
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    An error occurred while saving the comment

    Hi Ally,

    Thanks for reporting this concern, illustrator team really appreciate this.
    We had taken your feedback on this at present this is as designed, Kindly log this as a feature request.

    Regards
    Ankit Goyal
    Illustrator team

  12. 2 votes
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    An error occurred while saving the comment

    Hi David,

    At present this is as designed, Thanks for raising feature request we had taken your feedback on the same.

    Regards
    Ankit Goyal

  13. 1 vote
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    1 comment  ·  Illustrator (Desktop) Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    The Freeform gradient color stop which fall outside the Art boundary while editing the shape of Art or while creating Color Stop or drag a already existing Color Stop outside Art Boundary gets deleted.
    At present it is working as designed ,Kindly log feature request if something else is expected.

    An error occurred while saving the comment

    Hi Mohammad Rimawi,

    The Freeform gradient color stop which fall outside the Art boundary while editing the shape of Art or while creating Color Stop or drag a already existing Color Stop outside Art Boundary gets deleted.
    At present it is working as designed ,Kindly log feature request if something else is expected.

    Regards
    Ankit Goyal

  14. 1 vote
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    3 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Hi Tim,

    Thanks for providing file and steps but I am unable to reproduce the issue with your steps and file ,Kindly provide Illustrator Crash logs using information provided on page https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html.

    Also Kindly update your OS to the latest seed of 10.12 i.e. 10.12.6 .

    Regards
    Ankit Goyal

  15. 7 votes
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    2 comments  ·  Illustrator (Desktop) Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    An error occurred while saving the comment

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    An error occurred while saving the comment

    Hi Lanai,

    Thank you for bringing this issue to our attention. We would request you to try the below steps and see if this resolves the issue.

    Step 1: Close Illustrator

    Step 2 Open preferences folder on your machine
    If you are using “Adobe Illustrator CC 2017” then your preferences folder will be “Adobe Illustrator 21 Settings”
    If you are using “Adobe Illustrator CC 2015.3” then your preferences folder will be “Adobe Illustrator 20 Settings”

    MAC: /Users/<User Name>/Library/Preferences/Adobe Illustrator 21 Settings/<Locale e.g. en_US>/
    Win: C:\Users\<User Name>\AppData\Roaming\Adobe\Adobe Illustrator 21 Settings\<Locale e.g. en_US>\x64\

    Save the following files to some other location and Delete the following files:
    AIMenuFaceCache
    AdobeFnt_CMaps.lst
    AdobeFnt_OSFonts.lst
    FontFeatureCache.jason

    Please relaunch adobe illustrator and Check the font should appear in the Font List of character Panel.

    Regards
    Ankit Goyal

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