Translate Ideas and Comments
Choose language:
There was an error during translation


My feedback

  1. 59 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea


    After having investigated the issue with some users , we have been able to find a reproducible scenario for this issue which is due to using a specific color profile which is Generic-CMYK.

    Our team is working on fixing this issue on priority.Until the issue is fixed please follow the below steps as a workaround :

    1. Go to Edit → Color Settings
    2. Under Settings set the default color profile → North America General Purpose 2
    3.Press OK

    Then try creating new document.

    Incase with the above workaround still the issue is observed at your end, please let us know in the comments .

    With Best Regards,
    Aishwarya G Gadodia

    An error occurred while saving the comment
    Hansen commented  · 

    The post from the admin pinned above solved the problem.

    Since I reset the color profile in Adobe Bridge in Color Management („Europe prepress“), the GPU acceleration has been working properly.

    Hansen supported this idea  · 
    An error occurred while saving the comment
    Hansen commented  · 

    Unfortunately nothing has changed with the current version 26.0 of Illustrator.

    For me 24.3. was the last version with a (constantly) working GPU acceleration … and now v 24.3 is no longer listed / supported(?) within the Creative Cloud App under „other versions“. Why is that?

    The real pain: there are work colleagues which are not aware of the technical difference between GPU and CPU acceleration. They did not notice the new „greyed out GPU option“. But what they noticed is that somehow Illustrator became super slow over time and they are fed up with using this app. Unfortunately they depend on it.

    The problem appears with my iMac and my PC.

    iMac (Retina 5K, 27-inch, 2017)
    3,8 GHz Quad-Core Intel Core i5
    32 GB 2400 MHz DDR4
    Radeon Pro 580 8 GB
    macOS Catalina (10.15.7)

Feedback and Knowledge Base