Kelly Lingo

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  1. Black Boxes appear and Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1

    32 votes
    28 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Kelly Lingo commented  · 

    I am recently having this same issue after upgrading to Monterey. GPU is already turned on, and the gray preview only worsens when I turn off GPU. I am running on a Late 2013 Mac Pro with a 3.5GHz 6-core Intel Xeon E5 processor, 24 GB 1866 MHz DDR3 memory, and AMD FirePro D700 6GB graphics card.

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