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Ruth Miller

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  1. can't open the illustration. the file is locked or in use. ID: -54

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    4 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Ruth Miller commented  · 

    Hi I bought a new iMac 4 months ago.
    I work on Monterey 12.2.1.
    From day one it was glitchy in illustrator and now in Photoshop.

    I create a file and save it onto our server. When I go to reopen it I get the 'cant open the document as it's either locked or in use' pop up.

    If I drag the file onto my desk top (it tells me with another pop up that I can't do that as I don't have permission, but does it anyway).
    I can then usually open the file.

    This is my work computer and I recently sent off the wrong artwork for print because I'd forgotten the re-drag it onto the server.

    I can't work like this and its untenable when I have lots and lots of artwork to complete.
    I have re installed my Adobe suite and it's not solved it.

    Is it the software or the hardware that is at fault and how do I cure it?
    Ruth

    Ruth Miller supported this idea  · 

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