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Ruth Miller

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  1. Can't save or open a file, it’s reported to be in use by another application, with error ID: -54

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    8 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    It is not clear on your post which version of Illustrator you are using.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

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    Ruth Miller commented  · 

    Hi I bought a new iMac 4 months ago.
    I work on Monterey 12.2.1.
    From day one it was glitchy in illustrator and now in Photoshop.

    I create a file and save it onto our server. When I go to reopen it I get the 'cant open the document as it's either locked or in use' pop up.

    If I drag the file onto my desk top (it tells me with another pop up that I can't do that as I don't have permission, but does it anyway).
    I can then usually open the file.

    This is my work computer and I recently sent off the wrong artwork for print because I'd forgotten the re-drag it onto the server.

    I can't work like this and its untenable when I have lots and lots of artwork to complete.
    I have re installed my Adobe suite and it's not solved it.

    Is it the software or the hardware that is at fault and how do I cure it?
    Ruth

    Ruth Miller supported this idea  ·