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Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAn error occurred while saving the comment
For what this comment is worth, I had an issue with copying a formatted texts and not retaining it when I copy and then paste it. What I realized was that you need to tick off the "Paste text without formatting"" option under When Pasting in the Clipboard Handling in Illustrator's Preference. This is for Mac OSX version, 26.5.2.