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Giovana F.S

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    Giovana F.S commented  · 

    Hi, I do have the file, and it's empty. I had just updated Adobe Illustrator, and the file was already on my computer. I was working on it for a while when I encountered an error while vectorizing an image. The program crashed and closed on its own. When I reopened it, there was a recovered file, but when I tried the same process with another image, it crashed again and completely reset the file. There was no recovered file this time.

    The file had multiple layers and objects, if I'm not mistaken, there were a total of 6 layers, and now there's nothing.

    Giovana F.S shared this idea  · 

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