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J. Collis

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  1. Exporting layered PSDs = Error 2393

    1 vote

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    4 comments  ·  Illustrator (Desktop) Bugs » Effects, Appearance, Graphic Styles  ·  Admin →
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    J. Collis commented  · 

    Hi Egor,

    I included the link in my email (along with my logs), no worries.
    Removing layers = no help
    Removing live text = no help
    I've tried multiple AI's and none of them export as layered. I don't have a convenient EPS to test from sadly.

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    J. Collis commented  · 

    Hi Egor,

    Maximum Editability = no change, same error number on output (2393). There *are* punctuation and non-roman characters in some of the layers but clearing that out doesn't make much of a difference - sometimes it'll let me go back to editing the document before crashing if I try to close the file or Illustrator itself.

    My Macbook running 27.3.1 exports everything without issue, but obviously having to jump to a second computer every time I'm trying to export an image isn't valid. I tried pulling back my Windows machine (aka main workstation) to 27.3.1 as well and no dice.

    Reverting Windows to 27.3.1 does not fix the error. I have an inkling this started occurring at the same time as the ZIP compression problems with InDesign exports, if that provides a reference point re: CC Framework.

    Beta presents the same behaviour. Flat exporting = no problem, any kind of layering = 2393 Error. I also made sure all text was converted to outlines in case there was a font/activation issue and no luck.

    No changes if using Maximum Editability. And yes, you're correct that I was using Ai2PSD.

    Please let me know how to flag things to make sure you receive the files properly. Is there any kind of log generation I can enable as well?

    J. Collis shared this idea  · 

  2. Illustrator file flattened when saved as .PSD (when 'write layers" is clicked on export)

    7 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    J. Collis supported this idea  · 

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