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  1. Images embedded disappear after reopening the file 2025

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    15 comments  ·  Illustrator (Desktop) Bugs » Images, Links  ·  Admin →
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    grafica commented  · 

    Hi Egor, this happened to me while working on a new file with version 30.3.

    The same problem: once I closed the file, upon reopening it, an embedded image became transparent.
    It's present in the links palette, but it's transparent.

    There are also other images in the file that are fine; out of 5 embedded images, only 1 is missing.

    Thanks

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    grafica commented  · 

    Hi Egor, unfortunately, the problem recurred recently with version 30.3.

    It's impossible to fix it. We pay a very expensive subscription and are forced to work with older versions of the software while customers send us files created with the latest version.

    Keep me updated.

    Thanks

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    grafica commented  · 

    Hi Hegor, ok I downloaded version 30.3 and I'm testing it.

    Let's hope the problem is truly resolved.

    I'll keep you updated.

    Thank you

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    grafica commented  · 

    Hi Egor, any news on my problem?

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    grafica commented  · 

    Hi Egor, I sent the requested files to sharewithai@adobe.com. Do you have any updates on my problem?

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    grafica commented  · 

    I tried attaching the Illustrator and PDF files, but I couldn't.

    I'll try some screenshots.

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    grafica commented  · 

    file

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    grafica commented  · 

    Hi Egor, I'm attaching the corrupted Illustrator file after reopening and the PDF that was generated after the first save.

    As you can see, there are three images in the Illustrator file, but they turned white after reopening.

    They don't physically disappear, but they just turn white.

    From the PDF, you can see what they should look like.

    Thanks

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    grafica commented  · 

    Hi Egor, so the images are embedded and all the files are saved on a network NAS.

    We're a label company and we process hundreds of files a day.

    The process I use is this:

    I insert the client's PDF into Illustrator, embed it, and the images are fine. Then I save and close the file. When I reopen it, the images are corrupted/disappeared.

    This doesn't happen with all files, but it happens randomly.

    It's been discussed on various forums here, too, but disabling the GPU doesn't seem normal to me. https://www.reddit.com/r/AdobeIllustrator/comments/1l2iw5s/illustrator_2025_bug_embed_imagery_disappearing/

    Can you help me?

    Thanks

    grafica shared this idea  ·