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An error occurred while saving the comment An error occurred while saving the comment grafica
commented
Hi Egor, this happened to me while working on a new file with version 30.3.
The same problem: once I closed the file, upon reopening it, an embedded image became transparent.
It's present in the links palette, but it's transparent.There are also other images in the file that are fine; out of 5 embedded images, only 1 is missing.
Thanks
An error occurred while saving the comment grafica
commented
Hi Egor, unfortunately, the problem recurred recently with version 30.3.
It's impossible to fix it. We pay a very expensive subscription and are forced to work with older versions of the software while customers send us files created with the latest version.
Keep me updated.
Thanks
An error occurred while saving the comment grafica
commented
Hi Hegor, ok I downloaded version 30.3 and I'm testing it.
Let's hope the problem is truly resolved.
I'll keep you updated.
Thank you
An error occurred while saving the comment grafica
commented
Hi Egor, any news on my problem?
An error occurred while saving the comment grafica
commented
Hi Egor, I sent the requested files to sharewithai@adobe.com. Do you have any updates on my problem?
An error occurred while saving the comment grafica
commented
I tried attaching the Illustrator and PDF files, but I couldn't.
I'll try some screenshots.
An error occurred while saving the comment grafica
commented
file
An error occurred while saving the comment grafica
commented
Hi Egor, I'm attaching the corrupted Illustrator file after reopening and the PDF that was generated after the first save.
As you can see, there are three images in the Illustrator file, but they turned white after reopening.
They don't physically disappear, but they just turn white.
From the PDF, you can see what they should look like.
Thanks
An error occurred while saving the comment grafica
commented
Hi Egor, so the images are embedded and all the files are saved on a network NAS.
We're a label company and we process hundreds of files a day.
The process I use is this:
I insert the client's PDF into Illustrator, embed it, and the images are fine. Then I save and close the file. When I reopen it, the images are corrupted/disappeared.
This doesn't happen with all files, but it happens randomly.
It's been discussed on various forums here, too, but disabling the GPU doesn't seem normal to me. https://www.reddit.com/r/AdobeIllustrator/comments/1l2iw5s/illustrator_2025_bug_embed_imagery_disappearing/
Can you help me?
Thanks
An error occurred while saving the comment grafica
commented
This problem has been occurring for a few weeks: when I reopen a file containing embedded images, they disappear, turn white, or turn the original image color.
In 15 years of using ILLUSTRATOR, this has never happened, and it's truly annoying. Some files contain more than 50 images, and if a small one disappears, it's unmanageable.
The strange thing is that it doesn't happen with all files; it's random.
I'm working with Illustrator 30.0, but the same thing happened with 29.8.3.
Looking through various forums, you may already be aware of this problem.
Please fix it, as we pay a very expensive subscription.
I work with:
iMac 27 2020 and iMac 24 M1 2021
MacOS Ventura 13.7.8grafica
supported this idea
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Hi Egor, I'm attaching the last file that gave me the image problem.
In the blue graphic, the image of the orange under the blue overprint element has disappeared. It's still present in the links palette, but it has become transparent.
If you enable overprinting in the blue graphic, the orange has disappeared.
I'm also attaching a screenshot so you can see what it should actually look like.
Thanks