Skip to content

grafica

← Adobe Illustrator

My feedback

1 result found

  1. Images embedded disappear after reopening the file 2025

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Need More Info  ·  8 comments  ·  Illustrator (Desktop) Bugs » Images, Links  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    grafica commented  · 

    I tried attaching the Illustrator and PDF files, but I couldn't.

    I'll try some screenshots.

    An error occurred while saving the comment
    grafica commented  · 

    file

    An error occurred while saving the comment
    grafica commented  · 

    Hi Egor, I'm attaching the corrupted Illustrator file after reopening and the PDF that was generated after the first save.

    As you can see, there are three images in the Illustrator file, but they turned white after reopening.

    They don't physically disappear, but they just turn white.

    From the PDF, you can see what they should look like.

    Thanks

    An error occurred while saving the comment
    grafica commented  · 

    Hi Egor, so the images are embedded and all the files are saved on a network NAS.

    We're a label company and we process hundreds of files a day.

    The process I use is this:

    I insert the client's PDF into Illustrator, embed it, and the images are fine. Then I save and close the file. When I reopen it, the images are corrupted/disappeared.

    This doesn't happen with all files, but it happens randomly.

    It's been discussed on various forums here, too, but disabling the GPU doesn't seem normal to me. https://www.reddit.com/r/AdobeIllustrator/comments/1l2iw5s/illustrator_2025_bug_embed_imagery_disappearing/

    Can you help me?

    Thanks

    grafica shared this idea  · 

Feedback and Knowledge Base

(thinking…)