Skip to content

Adzkia Adlina

← Adobe Illustrator

My feedback

1 result found

  1. Embedded images disappear or get corrupted after reopening the file

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    21 comments  ·  Illustrator (Desktop) Bugs » Images, Links  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Adzkia Adlina commented  · 

    Hi Akshaya,

    This file is an AI file that we edited. The files we receive from customers are usually AI files or PDF files. For the first example I attached, the original file was a PDF. We edited it and copied the design into a new document in Illustrator. After saving it as an AI file and reopening it, the images that were embedded disappeared.

    Illustrator itself did not crash. This happens during a normal saving process. We also tried turning off GPU Performance, but the images still disappear when the file is reopened.

    As another example, the barcode image does not completely disappear because the box of the barcode is still there. However, the image itself is not visible (it appears transparent when viewed).

    Is there any other method or solution that we could try?

    An error occurred while saving the comment
    Adzkia Adlina commented  · 

    Hello Adobe Illustrator Community,

    I would like to report an issue we have been experiencing with Adobe Illustrator that has caused serious problems in our production workflow.

    Issue Description:
    Images that were properly embedded in Adobe Illustrator files go missing after the files are closed and reopened. The images are not corrupt, and their resolution is below 500 PPI. However, upon reopening the AI file, some embedded images disappear completely.

    This issue does not occur in all Illustrator files; it happens randomly across different files, making it difficult to predict or prevent.

    Impact:
    This problem has caused losses for our prepress team, as some images went missing without being noticed, while the printed products had already been produced.

    Since:
    November 2025 – present

    Adobe Illustrator Version:
    30.1

    Operating Systems:
    Windows 10 and Windows 11

    Attached are images as evidence showing the missing embedded images after reopening the files.

    We would appreciate any assistance, clarification, or solution regarding this issue, as it significantly affects our production reliability.

    Thank you for your support.

    Adzkia Adlina supported this idea  ·