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Natasha Bird

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  1. Files saved are missing images when imported into Photoshop, InDesign, other apps

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    17 comments  ·  Illustrator (Desktop) Bugs » Images, Links  ·  Admin →
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    Natasha Bird commented  · 

    @Egor - Ai Beta doesn't have this issue. Thank you for sending me in the right direction.

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    Natasha Bird commented  · 

    Thank you Egor, I have sent the file to the email address via WeTransfer.

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    Natasha Bird commented  · 

    @Egor Chistyakov, it's not just the thumbnail, it's the actual artwork that is incorrect. If I close the Illustrator file and reopen it, the file and artwork is correct. Should I alter the artwork, it's a 80% chance that it will not save correctly again. Illustrator version 30.2.1 (Adobe Illustrator 2026 - Desktop)

    I don't have Beta installed. Will look into downloading it.

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    Natasha Bird commented  · 

    Illustrator version 30.2.1 (Adobe Illustrator 2026 - Desktop)

    Natasha Bird supported this idea  · 
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    Natasha Bird commented  · 

    When I save files (my files do not get saved to the cloud) to my MacBook and external, the artwork is correct on the artboard but the actual file doesn't save correctly. Very often not displaying images or cutting images off partially. I can resave the file as many times as I want, the file does not save correctly.

    The original file, when reopened, is in tact with no issues - it just doesn't save the display correctly.

    I need to, very often, quit Adobe Illustrator completely and relaunch before the file can save correctly. Sometimes for only a save then I need to quit again.