AdminAkshaya Saxena
(Admin, Adobe Illustrator)
My feedback
50 results found
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5 votes
Should be fixed in the latest Beta build 30.4.42 — please update and check if it’s truly fixed
An error occurred while saving the comment An error occurred while saving the comment @Derek - Thanks for confirming in our direct communication that the issue is fixed for you.
An error occurred while saving the comment @Derek - can you confirm that you were using latest Beta build 30.4.42?
If yes, we would like to know about your NAS setup - is it an SMB or NFS? Any other details would be helpful. -
6 votes
The issue seems to be eliminated in Beta. It should be pushed into an upcoming general release.
An error occurred while saving the comment @Natasha - we have received the file / package shared by you.
An error occurred while saving the comment Thanks for the screenshot. If it is possible for you, kindly provide test file, for the team to review. You can send them to sharewithai@adobe.com and mention the link of this user voice thread (https://illustrator.uservoice.com/forums/601447/suggestions/51014479) in the subject. Thanks.
An error occurred while saving the comment We are not able to see the issue mentioned by you - image file linked within the ai file becomes transparent. Please share a file which is showing the issue at your end.
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35 votes
Seems to work fine in 30.2.1
Please comment back if it misbehaves at your side still.
An error occurred while saving the comment @Deligh2Create - Please note that existing files would not be auto corrected with this fix. But the fix would prevent any future occurrence. So, the best way to check this on 30.2.1 is to correct the files and save it again with version 30.2.1
Let us know if you are still seeing issue after doing this save in or for a new file created in 30.2.1
An error occurred while saving the comment Thanks for more details @F J
After going through these details, it looks like the file itself open fine / correct but when the thumbnail is used in another file where it is linked, the issue surfaces for you.
Do you see the thumbnail preview of the file correct in Windows folder on disk?
As of now, I think you are seeing an issue similar to this one reported at https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/50776133-thumbnails-glitching-when-saved
An error occurred while saving the comment @Ken Rice, @F J - Please note that existing files would not be auto corrected with this fix. But the fix would prevent any future occurrence. So, the best way to check this on 30.2.1 is to correct the files and save it again with version 30.2.1
Let us know if you are still seeing issue after doing this or for a new file created in 30.2.1
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Problema de visualización, capa de color rosa que aparece
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Captura%20de%20Pantalla%202026-02-27%20a%20la(s)%2012.14.25%20p.m..png 121 KB -
Captura%20de%20Pantalla%202026-02-27%20a%20la(s)%2012.14.25%20p.m..png 121 KB -
Captura%20de%20Pantalla%202026-02-27%20a%20la(s)%2012.14.06%20p.m..png 60 KB -
Captura%20de%20Pantalla%202026-02-27%20a%20la(s)%2012.14.06%20p.m..png 60 KB -
Captura%20de%20Pantalla%202026-02-27%20a%20la(s)%2012.08.33%20p.m..png 1441 KB
2 votesAn error occurred while saving the comment We would recommend you to try latest Beta builds of Illustrator and let us know if the problem persists or not.
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8 votes
An error occurred while saving the comment Egor - can you attach a screenshot of the remaining issue? And does that happen only with Perceptual gradients? What about classic gradients?
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1 vote
An error occurred while saving the comment Are you running into this issue consistently?
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1 vote
An error occurred while saving the comment Thanks for detailed reply to earlier queries. This helps to know that save happens successfully. Do you have any antivirus enabled with real-time scanning - it can cause a conflict as soon as a new file gets created? Also, is your save location a cloud sync folder (like OneDrive/Dropbox) or a local folder?
An error occurred while saving the comment Some questions here to understand the issue better
1. After step 3 (as mentioned by you), PDF setting dialog comes in. Do you see that or not?
2. When you click on Windows Start Menu or any other on task bar, is the Save complete in Illustrator or not?
3. Would also like to know if the Save gets completed, is the file saved correctly?
4. Can you also tell me a little more about the Step 4? What's the objective of accessing Window Start Menu or any other operation through task bar while save is going on . -
3 votes
An error occurred while saving the comment Artboard color is not supported as of now for cloud files.
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2 votes
This got solved with enabling the 'Fade region outside Artboard' back in the Artboard Options dialog.
An error occurred while saving the comment Also, if possible, attach a video showing the steps leading to the issue. Thanks.
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2 votes
The problem got resolved by resaving the original file. If this ever happens with new files again — please comment.
An error occurred while saving the comment @Cris - We tried this at our end and we have same observations as Egor - creating a file from scratch in 30.1 or resaving problematic file in 30.1, it starts behaving as expected when placed.
Are you seeing similar behavior or not?
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1 vote
An error occurred while saving the comment @Tristan - one of the ways to narrow down Illustrator problem would be to see if the mouse works fine with other applications. Do you see this issue only with Illustrator?
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2 votes
An error occurred while saving the comment @Mohan Raman - some more queries to understand your side of setup better.
1. Tell us about your OS version. Has there been any recent updates to OS?
2. Are you able to launch Illustrator without opening any files?
3. Is the issue happening for each file? Are you able to create new files and save them? -
2 votes
@JP Flexner - we would need preferences from your machine. See the comment from me for details.
An error occurred while saving the comment @JP Flexner - this is a good observation. If your pc is currently in the state with preferences showing this issue, please share those preferences with us - same way through email.
You can send us this folder (zipped) - ~/Library/Preferences/Adobe Illustrator 30 Settings/en_US/ which has prefernces and other relevant files.
An error occurred while saving the comment @Jp Flexner - We investigated the files shared. We were able to open the files in latest released version of Illustrator - 30.2.1 and see the content. Are you on latest version? And let us know more about your system details. Do you run into any error on opening the files?
Attaching some screenshots of the files when opened.
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1 vote
An error occurred while saving the comment @kbt adcrew - Your observations suggest that the issue is happening randomly. Have you started seeing this issue recently?
An error occurred while saving the comment Hi There - can you attach a video showing the issue?
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2 votes
An error occurred while saving the comment Jane - Can you update your Illustrator to v29.8.4 and see if the issue happens with newly created files from that version?
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2 votes
Should be fixed in the latest Beta build 30.4.42 — please update and check if it’s truly fixed
An error occurred while saving the comment @scarletth.design - can you let us know more details about the issue?
1. Is the issue happening for ai files or pdf files (or both of them)?
2. Try a simple test by creating a new ai file and copy pasting text. Then save the same file as pdf and copy paste again. Does the issue issue happen for both type of files?
3. For the files where issue is happening at your end, were they created in v29? -
20 votes
Everyone - we want some more information about this issue.
Is any export (PNG) done from Illustrator for any such (glitched preview) files showing the same thumbnail issue or not?
Or, is the issue happening only with the thumbnail of the file as seen in the Mac / Win folder preview or while placing into another application?
An error occurred while saving the comment Thanks for confirmation Camille. In one of your comments made on January 13, 2026, you attached a screenshot showing Ai file when opened, Ai file preview in Finder and preview of a PNG file (created from Ai file) in Finder.
In that screenshot, only PNG file's preview was glitched. Is that a right understanding? Or, do you see Ai file preview in Finder as glitched as well?
Is it possible for you to share any such Ai file with us at sharewithai@adobe.com? Do mention the link of this thread (https://illustrator.uservoice.com/forums/601447/suggestions/50776133) in the subject of email.
An error occurred while saving the comment From Camille
To Akshaya Saxena: Yes, the issue is occurring regularly. The file itself is intact, but the thumbnail and the preview in the Finder window appear glitched. Embedding the placed file does not seem to resolve the issue.
An error occurred while saving the comment Camille,
Is the incorrect thumbnail issue happening regularly at your end? The fix mentioned for this post is for the original issue of duplication of layers. In your case, the Illustrator file itself is correct but the thumbnail is glitched? Is that correct understanding of the issue?
You also mentioned that when you place this file into another Illustrator document, you run into same issue. Does embedding the file after placing corrects the problem?
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Acrobat layers duplicate excessively in AI file’s compatible PDF
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Screenshot%202025-11-18%20at%204.26.18%E2%80%AFPM.png 63 KB -
Screenshot%202025-11-18%20at%204.16.59%E2%80%AFPM.png 44 KB -
Screenshot%202025-11-18%20at%204.10.01%E2%80%AFPM.png 74 KB -
Screenshot%202025-10-30%20094255.png 125 KB -
Screenshot%202025-10-30%20094325.png 40 KB -
Illustrator%20corrupted%20file%20event.jpg 51 KB
22 votesThe issue mentioned in this thread has been fixed in Illustrator v30.1 and v29.8.4
An error occurred while saving the comment Camille,
I have split this idea back into two - bringing the original thubmail preview glitch idea back at https://illustrator.uservoice.com/forums/601447/suggestions/50776133
Let's continue further updates on that one.
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1 vote
An error occurred while saving the comment Hi,
Apologies for you running into this issue.
Can you share more details about the nature of these files?
You mentioned that they are embedded. Did you place these files in Illustrator through any particular route - for example dragging from another application to Illustrator? Or, if you take a screenshot and placed it directly in Illustrator?
Do you run into any crash before seeing this issue or does it happen with normal (successful) save and reopening of files?
Do these images have any embedded color profiles?
Try turning off "GPU Performance" checkbox in Performance section of Preferences and relaunch Illustrator. See if that change helps in such files or not.
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3 votes
An error occurred while saving the comment Juan - can you share a video depicting the issue reported?
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%252012.14.06%2520p.m..png){kind=link}
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Hi,
The fix is available (as of now) in Illustrator's latest Beta build. We plan to release it soon in general availability version. You can try the latest Beta build from Illustrator and confirm if the issue get fixed for you or not.