AdminAkshaya Saxena
(Admin, Adobe Illustrator)
My feedback
29 results found
-
1 voteRequest to Contact Support · 1 comment · Illustrator (Desktop) Bugs » Documents and Artboards · Admin →
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment Francis - is it possible for you to record the behavior and share a video here?
-
13 votes
The latest Beta Build 29.6.25 has this bug fixed. Please update and see if it truly works as expected
An error occurred while saving the comment @Egor - Is there any existing UV thread on the selection issue raised by Jason?
-
7 votes
An error occurred while saving the comment We would like to know more about your full system spec.
-
3 votes
An error occurred while saving the comment Thanks for the sharing the file.
We tried this at our end with the file shared and could not see the issue.
Are you running into this issue only for the shared file or a new file (starting from scratch) shows similar issues? -
1 vote
An error occurred while saving the comment Hi,
Can you share more details on the Illustrator version? And attach a video of the issue if possible. Do you see the file preview in OS window?
-
1 vote
An error occurred while saving the comment Jan - Is it possible for you share a file with us on sharewithai@adobe.com? Do mention the subject and link of this post in your email. Thanks.
-
2 votesNeed More Info · 3 comments · Illustrator (Desktop) Beta Bugs » Colors, Swatches, Patterns · Admin →
An error occurred while saving the comment In addition to Egor's comment, would it be possible to share a video showing the issues being faced? And a file would help as well.
-
2 votes
An error occurred while saving the comment Egor - This does not look related to artboard color.
Iain - Thanks for sharing the file. We will investigate this. Would you let us know the version you were using before upgrading to 29.8.1?
-
3 votes
We’ve released version 29.8.1 that resolves the underlying issue with object and artboard scaling. We recommend updating to this version to prevent similar issues in the future.
An error occurred while saving the comment Olivia, we reviewed the file you shared and confirmed that it was corrupted in Illustrator, which caused the artboards and objects to scale incorrectly. Unfortunately, the corrupted file cannot be repaired, though you may try copying and pasting the content into a new file as a workaround.
We’ve released version 29.8.1 that resolves the underlying issue with object and artboard scaling. We recommend updating to this version to prevent similar issues in the future.
-
3 votes
An error occurred while saving the comment Una - It is unfortunate that you are running into these issues. What is your Illustrator version - is it 29.7.1? Are these newer issues - was the software working fine earlier?
Would you be able to connect with team on a call to resolve this? -
Files don’t save! Saving starts and never finishes and can’t be cancelled
-
Captura%20de%20pantalla%202025-09-04%20173401.png 18 KB -
Screenshot%202025-09-04%20at%2014.58.23.png 51 KB -
Captura%20de%20pantalla%202025-09-03%20a%20las%2010.15.57%E2%80%AFa.%C2%A0m..png 76 KB -
Captura%20de%20pantalla%202025-09-03%20a%20las%2010.16.08%E2%80%AFa.%C2%A0m..png 39 KB -
Screenshot%202025-09-03%20184910.png 4 KB -
Screenshot%202025-09-03%20184124.png 3 KB -
Screenshot%202025-09-03%20184110.png 14 KB -
Screen%20Recording%202025-08-29%20at%2014.46.11.mov 15228 KB -
Captura%20de%20ecra%CC%83%202025-08-28%2C%20a%CC%80s%2011.09.33.png 368 KB -
Screenshot%202025-08-26%20at%204.44.48%E2%80%AFPM.png 51 KB -
Screenshot%202025-08-24%20at%2000.26.43.png 827 KB -
Screenshot%202568-08-20%20at%2011.25.20.png 117 KB -
Screenshot%202568-08-20%20at%2011.24.55.png 164 KB -
Screenshot%202025-08-14%20at%204.16.26%E2%80%AFPM.png 182 KB
35 votesThe team expects this to be fixed with the latest Beta build. Please try to install it and see if solves the problem.
An error occurred while saving the comment We have a made a fix for this issue and it is available in Beta. Please pick up the Beta build from Beta Apps section on Creative Cloud Desktop app and let us know if it resolves the issue.
We are going to roll out the fix in a release very soon.
-
-
2 votes
It seems like the latest Beta build 29.9.0.36 has it fixed. Please update and check if it works as it should at your side.
An error occurred while saving the comment I am from Adobe Illustrator team. What's the Beta build number you are using? I do not see this on latest beta build 29.9 14 - on a Windows machine.
-
1 vote
An error occurred while saving the comment Hi, I am from the Illustrator engineering team.
We would like to connect with you in a meeting for this issue. If you are interested, please drop an email on sharewithai@adobe.com mentioning this user voice's link and/or summary.
-
3 votes
The fix is pushed into the latest Prerelease build and is scheduled to get shipped into the next general build
An error occurred while saving the comment Issue acknowledged. We are working on fixing this. Plan to roll out the fix in next Beta / Pre Release build.
-
62 votes
This fix is included in Illustrator v29.8.2.
If you reopen files that were not saved while the font change issue was present, the problem should no longer occur.
Please let us know if you continue to experience the issue in any new files created with v29.8.2.
An error occurred while saving the comment Hi, can you share a file which shows the issue?
-
1 vote
An error occurred while saving the comment Alex - can you attach a screen recording of the issue?
-
1 vote
An error occurred while saving the comment Thank for reporting this.
As of now, we are also seeing several issue on Mac OS 26 developer Beta builds. We are working towards identifying them and fixing at our end (or work with Apple to get them fixed at their end).
-
5 votesDone (Available in Beta) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
This is fixed and is available now in beta. Please check and share your observations.
Regards,
Aishwarya G Gadodia
An error occurred while saving the comment Thanks for sharing the video. We will try this at our end.
An error occurred while saving the comment Rayan - is it possible for you to attach a video depicting the issue happening at your end?
-
1 vote
An error occurred while saving the comment Is this happening with each file or some particular ones? If happening with few files only, is it possible to share any such file? And, is this a new behavior - after any (possible) Illustrator update?
Robert - are you running into this issue consistently? And not just able to save the updated artboard name?