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AdminAkshaya Saxena (Admin, Adobe Illustrator)

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  1. 158 votes

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    Thanks for reporting this issue. Illustrator team really appreciate this.

    We have fixed this bug in our Beta Builds available on CCD. Please try and provide your feedback.

    The fix will be pushed in the next stable release.

    The current workaround is to disable Missing Glyph Protection option in Preferences > Type.


    Thanks and regards

    Ankit Goyal

    Illustrator Team

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    All - you need to have latest Illustrator (Beta) app installed from Beta Apps section in Creative Cloud Desktop to try the fix done.

  2. 1 vote

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Hi, can you point us the location within the application or help article from where you landed into this broken link?

    Thanks,
    Akshaya

  3. 2 votes

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    We have been able to resolve the issue. You should not be running into this issue. Please do a relaunch or two to refresh the application.

  4. 99 votes

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    We have released a new version (3.0.1) today. Eyedropper shortcut is supported now.

  5. 3 votes

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Please let us know the steps and attach a screenshot if possible.

  6. 13 votes

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Pieter,

    What is the version you are on - 1.3?

    If you can attach a video depicting the issue, it would help us to visualize the problem.

  7. 40 votes

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    If it possible, attach a video of the exact problem you are running into.

  8. 1 vote

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Please try the steps mentioned on this page to have this issue resolved - https://helpx.adobe.com/illustrator/kb/vcruntime-error-on-launch.html

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