AdminAkshaya Saxena
(Admin, Adobe Illustrator)
My feedback
20 results found
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3 votes
We’ve released version 29.8.1 that resolves the underlying issue with object and artboard scaling. We recommend updating to this version to prevent similar issues in the future.
An error occurred while saving the comment -
3 votes
An error occurred while saving the comment Una - It is unfortunate that you are running into these issues. What is your Illustrator version - is it 29.7.1? Are these newer issues - was the software working fine earlier?
Would you be able to connect with team on a call to resolve this? -
Files don’t save! Saving starts and never finishes and can’t be cancelled
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Captura%20de%20pantalla%202025-09-04%20173401.png 18 KB -
Screenshot%202025-09-04%20at%2014.58.23.png 51 KB -
Captura%20de%20pantalla%202025-09-03%20a%20las%2010.15.57%E2%80%AFa.%C2%A0m..png 76 KB -
Captura%20de%20pantalla%202025-09-03%20a%20las%2010.16.08%E2%80%AFa.%C2%A0m..png 39 KB -
Screenshot%202025-09-03%20184910.png 4 KB -
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Screenshot%202025-09-03%20184110.png 14 KB -
Screen%20Recording%202025-08-29%20at%2014.46.11.mov 15228 KB -
Captura%20de%20ecra%CC%83%202025-08-28%2C%20a%CC%80s%2011.09.33.png 368 KB -
Screenshot%202025-08-26%20at%204.44.48%E2%80%AFPM.png 51 KB -
Screenshot%202025-08-24%20at%2000.26.43.png 827 KB -
Screenshot%202568-08-20%20at%2011.25.20.png 117 KB -
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Screenshot%202025-08-14%20at%204.16.26%E2%80%AFPM.png 182 KB
35 votesThe team expects this to be fixed with the latest Beta build. Please try to install it and see if solves the problem.
An error occurred while saving the comment We have a made a fix for this issue and it is available in Beta. Please pick up the Beta build from Beta Apps section on Creative Cloud Desktop app and let us know if it resolves the issue.
We are going to roll out the fix in a release very soon.
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2 votes
It seems like the latest Beta build 29.9.0.36 has it fixed. Please update and check if it works as it should at your side.
An error occurred while saving the comment I am from Adobe Illustrator team. What's the Beta build number you are using? I do not see this on latest beta build 29.9 14 - on a Windows machine.
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1 vote
An error occurred while saving the comment Hi, I am from the Illustrator engineering team.
We would like to connect with you in a meeting for this issue. If you are interested, please drop an email on sharewithai@adobe.com mentioning this user voice's link and/or summary.
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3 votes
The fix is pushed into the latest Prerelease build and is scheduled to get shipped into the next general build
An error occurred while saving the comment Issue acknowledged. We are working on fixing this. Plan to roll out the fix in next Beta / Pre Release build.
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60 votes
The team reports the Beta, starting with 29.7.0.88, should have a fix for this.
This particular build introduces a lot of WIP snapping-related changes, so if your work depends on this, be mindful of it. However, before this fix gets pushed into general build, having the confirmation it actually works would be great — so please check it, if possible, and comment back.
An error occurred while saving the comment Hi, can you share a file which shows the issue?
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1 vote
An error occurred while saving the comment Alex - can you attach a screen recording of the issue?
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1 vote
An error occurred while saving the comment Thank for reporting this.
As of now, we are also seeing several issue on Mac OS 26 developer Beta builds. We are working towards identifying them and fixing at our end (or work with Apple to get them fixed at their end).
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4 votesDone (Available in Beta) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
This is fixed and is available now in beta. Please check and share your observations.
Regards,
Aishwarya G Gadodia
An error occurred while saving the comment Thanks for sharing the video. We will try this at our end.
An error occurred while saving the comment Rayan - is it possible for you to attach a video depicting the issue happening at your end?
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1 vote
An error occurred while saving the comment Is this happening with each file or some particular ones? If happening with few files only, is it possible to share any such file? And, is this a new behavior - after any (possible) Illustrator update?
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1 vote
An error occurred while saving the comment Inge,
I am from Illustrator team and tried this at my end. I do not see the issue encountered by you. So, this might due to the color themes available in your library. You mentioned your are seeing this issue in release build and beta build.
Can you create a small library with 3-4 such themes and do an export of that library to share the .cclibs file here?
Thanks.
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Font changes from the current one to the previously used while typing
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Screenshot 2025-01-20 at 3.20.55 PM.png 259 KB -
Mesa de trabajo 1.png 34 KB -
Screenshot 2025-01-17 at 10.33.54 AM.png 21 KB -
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Captura de tela 2025-01-09 072207.png 22 KB -
Captura de pantalla 2025-01-07 a la(s) 12.02.49 p.m..png 23 KB -
스크린샷 2024-12-31 오후 4.35.19.png 12 KB -
font style.PNG 24 KB -
Screenshot 2024-12-29 124342.png 157 KB -
Screen Recording 2024-12-23 at 2.02.23 PM.mov 275 KB -
Captura de tela 2024-12-17 121251.png 162 KB -
FontScreenshot3.png 46 KB -
FontScreenshot2.png 41 KB -
FontScreenshot1.png 41 KB -
Screen Recording 2024-12-12 at 12.11.52.mov 43239 KB -
스크린샷 2024-12-10 오후 6.10.30.png 49 KB -
Screen Recording 2024-12-05 at 12.12.45 PM.mov 6094 KB -
Screenshot 2024-12-02 at 11.19.41 AM.png 209 KB -
Screenshot 2024-12-02 at 13.39.35.png 39 KB -
illbug_text.mov 1662 KB -
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arial.png 15 KB -
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Screenshot 2024-11-22 at 3.29.14 PM.png 13 KB
218 votesThis issue has been fixed in 29.2 release. Please update your Illustrator to latest version through Creative Cloud Desktop.
An error occurred while saving the comment All - you need to have latest Illustrator (Beta) app installed from Beta Apps section in Creative Cloud Desktop to try the fix done.
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1 vote
An error occurred while saving the comment Hi, can you point us the location within the application or help article from where you landed into this broken link?
Thanks,
Akshaya -
2 votes
We have been able to resolve the issue. You should not be running into this issue. Please do a relaunch or two to refresh the application.
An error occurred while saving the comment We have been able to resolve the issue. You should not be running into this issue. Please do a relaunch or two to refresh the application.
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102 votes
We released a new version today - 3.0.1 and we are now supporting eyedropper shortcut.
An error occurred while saving the comment We have released a new version (3.0.1) today. Eyedropper shortcut is supported now.
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4 votes
No new reports on that, so I believed it’s fixed. If not — please comment back.
An error occurred while saving the comment Please let us know the steps and attach a screenshot if possible.
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13 votes
Thank you for your feedback. It is helpful to understand. I’ll post an update on how we plan attend to this problem.
Am really sorry that the changes are not suiting to your style of working.
An error occurred while saving the comment Pieter,
What is the version you are on - 1.3?
If you can attach a video depicting the issue, it would help us to visualize the problem.
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41 votes
Please leave a comment if you’re still facing issues moving layers.
An error occurred while saving the comment If it possible, attach a video of the exact problem you are running into.
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1 vote
Please try the steps mentioned on this page to have this issue resolved – https://helpx.adobe.com/illustrator/kb/vcruntime-error-on-launch.html
An error occurred while saving the comment Please try the steps mentioned on this page to have this issue resolved - https://helpx.adobe.com/illustrator/kb/vcruntime-error-on-launch.html
%2012.02.49%E2%80%AFp.m..png){kind=link}
Olivia, we reviewed the file you shared and confirmed that it was corrupted in Illustrator, which caused the artboards and objects to scale incorrectly. Unfortunately, the corrupted file cannot be repaired, though you may try copying and pasting the content into a new file as a workaround.
We’ve released version 29.8.1 that resolves the underlying issue with object and artboard scaling. We recommend updating to this version to prevent similar issues in the future.