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AdminAkshaya Saxena (Admin, Adobe Illustrator)

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  1. 1 vote

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Hi,

    Can you share more details on the Illustrator version? And attach a video of the issue if possible. Do you see the file preview in OS window?

  2. 1 vote

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Jan - Is it possible for you share a file with us on sharewithai@adobe.com? Do mention the subject and link of this post in your email. Thanks.

  3. 2 votes

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    In addition to Egor's comment, would it be possible to share a video showing the issues being faced? And a file would help as well.

  4. 2 votes

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Egor - This does not look related to artboard color.

    Iain - Thanks for sharing the file. We will investigate this. Would you let us know the version you were using before upgrading to 29.8.1?

  5. 3 votes

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    An error occurred while saving the comment
    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Olivia, we reviewed the file you shared and confirmed that it was corrupted in Illustrator, which caused the artboards and objects to scale incorrectly. Unfortunately, the corrupted file cannot be repaired, though you may try copying and pasting the content into a new file as a workaround.

    We’ve released version 29.8.1 that resolves the underlying issue with object and artboard scaling. We recommend updating to this version to prevent similar issues in the future.

  6. 3 votes

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Una - It is unfortunate that you are running into these issues. What is your Illustrator version - is it 29.7.1? Are these newer issues - was the software working fine earlier?
    Would you be able to connect with team on a call to resolve this?

  7. 35 votes

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    We have a made a fix for this issue and it is available in Beta. Please pick up the Beta build from Beta Apps section on Creative Cloud Desktop app and let us know if it resolves the issue.

    We are going to roll out the fix in a release very soon.

  8. 2 votes

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    I am from Adobe Illustrator team. What's the Beta build number you are using? I do not see this on latest beta build 29.9 14 - on a Windows machine.

  9. 1 vote

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Hi, I am from the Illustrator engineering team.

    We would like to connect with you in a meeting for this issue. If you are interested, please drop an email on sharewithai@adobe.com mentioning this user voice's link and/or summary.

  10. 3 votes

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Issue acknowledged. We are working on fixing this. Plan to roll out the fix in next Beta / Pre Release build.

  11. 61 votes

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Hi, can you share a file which shows the issue?

  12. 1 vote

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Alex - can you attach a screen recording of the issue?

  13. 1 vote

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Thank for reporting this.

    As of now, we are also seeing several issue on Mac OS 26 developer Beta builds. We are working towards identifying them and fixing at our end (or work with Apple to get them fixed at their end).

  14. 4 votes

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Thanks for sharing the video. We will try this at our end.

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Rayan - is it possible for you to attach a video depicting the issue happening at your end?

  15. 1 vote

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Is this happening with each file or some particular ones? If happening with few files only, is it possible to share any such file? And, is this a new behavior - after any (possible) Illustrator update?

  16. 1 vote

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Inge,

    I am from Illustrator team and tried this at my end. I do not see the issue encountered by you. So, this might due to the color themes available in your library. You mentioned your are seeing this issue in release build and beta build.

    Can you create a small library with 3-4 such themes and do an export of that library to share the .cclibs file here?

    Thanks.

  17. 217 votes

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    All - you need to have latest Illustrator (Beta) app installed from Beta Apps section in Creative Cloud Desktop to try the fix done.

  18. 1 vote

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    Hi, can you point us the location within the application or help article from where you landed into this broken link?

    Thanks,
    Akshaya

  19. 2 votes

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    An error occurred while saving the comment
    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    We have been able to resolve the issue. You should not be running into this issue. Please do a relaunch or two to refresh the application.

  20. 102 votes

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    AdminAkshaya Saxena (Admin, Adobe Illustrator) commented  · 

    We have released a new version (3.0.1) today. Eyedropper shortcut is supported now.

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